Service Manager
Sahira LimitedChristchurch, Canterbury, New Zealand20 hours ago
Job descriptionTertiary qualification at Level 4 or above or in management, finances or any relevant area of study At least 2 years’ relevant work experience may substitute for a formal qualification Leadership experience Interpersonal, communication, and problem‑solving skills Competent with Microsoft Office and customer service systems Organisational, scheduling, time‑management and coaching capabilities Competitive hourly rate : NZ D 30.00–35.00 (based on experience and qualifications) Permanent full‑time position with 40 hours per week Be part of an inclusive team culture focused on delivering excellence in customer experience and quality services Your suitability for the role Your current visa status Your availability
About Us
We are a leading cleaning services and Motor vehicle washing or cleaning service provider, delivering high‑quality, reliable cleaning solutions to our clients. With a commitment to service excellence, and client satisfaction, we seek a proactive Service Manager to lead operations, maintain service standards, and build lasting relationships with clients and staff in Christchurch, Canterbury .
Key Responsibilities
- Oversee day‑to‑day operations and customer service delivery.
- Monitor service levels, quality standards, response metrics, and ensure continuous improvement in customer satisfaction.
- Handle escalated customer complaints or disputes personally; ensure they're resolved efficiently and professionally.
- Develop, implement and review customer service policies, procedures and after‑sales service programs
- Schedule and roster staff, manage attendance, and ensure operational coverage.
- Ensure staff and service delivery complies with NZ Health & Safety regulations.
- Train, coach, and supervise staff, conduct inductions, safety briefings, and performance reviews
- Identify opportunities for training and process optimisation.
- Foster a positive work culture focused on service excellence, teamwork, and professional development
Qualifications & Experience
What We Offer
How to Apply
To apply, please submit your CV and a brief cover letter outlining :
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Service Manager • Christchurch, Canterbury, New Zealand