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Restaurant and Hotel Duty Manager

Restaurant and Hotel Duty Manager

Private advertiserRotorua, Bay of Plenty, New Zealand
2 days ago
Job description

Princes Gate Hotel is now looking for a Restaurant and Hotel Duty Manager to join our dedicated team.

About Us

Princes Gate Hotel is a historic four-star boutique hotel established in 1897. It is located in the heart of Rotorua. Blending Victorian-era charm with modern comfort, our team takes pride in delivering warm, personalised service that reflects true Kiwi hospitality.

We provide a full range of services, including luxurious guest rooms and suites, an elegant restaurant and bar, relaxing thermal pools, and professional facilities for conferences, weddings, and private events. Every detail is designed to ensure our guests enjoy comfort, convenience, and a memorable stay.

With over 120 years of history, we continue to be one of Rotorua’s most iconic destinations for travellers, business guests, and event hosts. We’re now looking for a Restaurant and Hotel Duty Manager to join our dedicated team. If you’re passionate about hospitality and want to be part of a team that values excellence and tradition, we’d love to hear from you.

Who we need

We’re seeking a Restaurant and Hotel Duty Manager with the following qualifications and skills :

  • A Diploma or higher qualification in Business, Management, or Hospitality, or a minimum of two years of relevant work experience in the hospitality industry.
  • Hold a valid Duty Manager Licence, LCQ certificate.
  • Familiar with Canva, Microsoft Office Suite, and hotel management systems, including RMS, Clarity, and SAP.
  • Fluency in English with excellent written and verbal communication skills, ability to communicate effectively with clients.
  • A good work ethic and professional attitude
  • Experience in digital marketing, social media management, and bilingual campaign coordination will be an advantage.

What We Offer

  • Competitive pay of $28–$35 per hour, depending on experience and skill level
  • A minimum of 30 hours per week
  • Staff meals in the hotel's restaurant, a supportive and friendly work environment, and the opportunity to work with a great team.

    • Your Responsibilities

  • Oversee daily hotel operations, including reservations, front desk, housekeeping, restaurant, and maintenance, ensuring smooth and efficient service.
  • Supervise bar, restaurant, and event activities, maintaining high service and quality standards.
  • Handle guest inquiries and complaints promptly to ensure excellent customer satisfaction. Assessing and reviewing customer satisfaction.
  • Monitor compliance with liquor, health, safety, and company regulations.
  • Lead, train, and motivate staff to achieve performance goals and maintain team morale.
  • Manage financial procedures, including daily banking, reporting, and cost control.
  • Support digital marketing and brand promotion across platforms such as WeChat, TikTok, and Instagram to increase visibility and bookings.
  • Utilise hotel management systems (RMS, Clarity, SAP) for efficient operations and data management.

    • If you are a creative and passionate Restaurant and Hotel Duty Manager who’s ready to join us, please apply with your CV.

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    Restaurant Manager • Rotorua, Bay of Plenty, New Zealand