Senior Business Analyst - Transformation

Overview

Join our vibrant, inclusive, and supportive work culture.

Great benefits including wellbeing days and flexible hybrid working arrangements.

This is us where you matter.

At Kiwibank, we're here to make Kiwi better off.

As a Senior Business Analyst, you'll join a purpose-led organisation that puts customers first and empowers people to thrive.

This is your opportunity to be part of meaningful change, help shape outcomes, and grow your career in an environment where your ideas are valued and your impact is real.

Ko tatou tenei.

Hei kawe i nga mahi kia tutuki | This is us.

Where making an impact matters.

Role focus

This is a high-impact role in an area critical to delivering our purpose of making Kiwi better off and enabling our growth aspirations.

You'll lead the analysis and work closely with stakeholders to define requirements, shape processes, and ensure successful implementation of a connected ecosystem of platforms, processes, and experiences that support both Business and Retail customer journeys; from early marketing engagements to active lead conversion, customer onboarding, and supporting customers to grow through their various life stages.

From facilitating workshops to coaching other analysts, you'll be central to driving innovation, how we utilise data to unlock actionable insights and leveraging evolving AI capabilities to better engage with customers at the right time with the right message and in the right channel and reduce complexity for our customer facing team.

You'll also play a key role in agile squads, supporting testing and delivery, and contributing to Kiwibank's transformation journey.

Responsibilities

Lead business analysis across discovery, design, and delivery phases

Collaborate with stakeholders to define requirements and ensure delivery of solutions that align with business goals

Coach and mentor other analysts; support testing and delivery in Agile environments

Contribute to the transformation journey through process improvement and data-enabled decision making

Support a connected ecosystem across platforms, processes, and customer journeys

Qualifications

Proven ability to lead business analysis across discovery, design, and delivery phases

Strong understanding of data needs, data analysis, data mapping & data modelling

Experience eliciting and documenting user stories and requirements collaboratively

Confident in supporting testing and delivery in Agile environments

Experience in Salesforce implementation

Strong stakeholder engagement and relationship management skills

Proficient in business process improvement and documentation

Experience in coaching and developing other BAs

Banking domain knowledge (preferred but not essential)

You do not need to tick every box here to be considered.

Above all we're looking for a detail-oriented Senior Business Analyst with a passion for solving complex problems and driving meaningful change.

Apply

Tono mai | Apply Now

– applications close on Sunday 16th November

We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

For more detailed information on the role, please see the attached Position Description : Senior Business Analyst PD (link not included here).

Ko tatou tenei - Hei hapai i a koe, me to whanau | This is us.

Where you and your whanau matter.

Making a difference for all Kiwi starts with making a difference for our people.

Flexibility, growth, challenging and rewarding work — this is Kiwibank.

A place where you can belong and thrive.

#J-

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