Customer Care Specialist NLG

Company Description

Our purpose is simple; helping Kiwi’s live better every day.

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good).

With these core values, we continue to shift our business radically daily, working towards our vision to make sustainable living easy and affordable for everyone!

We are looking for someone to join our Noel Leeming Customer Specialist team and walk the talk of providing excellent customer service to our customers!

Job Description

We can promise that no two days will be the same, you will handle a variety of incoming customer enquiries (mainly regarding online shopping) where you will be responsible for using your problem solving hat to get to get the answers our customers need!

This contact centre role differs from most because we utilise the latest live, online chat technology to support our customers as well as traditional phone and e‑mail support. Regardless of the channel, you will need to connect with people from all walks of life and find solutions to resolve their enquiry.

Qualifications

We are looking for someone to join our team and walk the talk of providing excellent customer service to our customers across the Warehouse and Warehouse Stationary online stores!

This Customer Service role differs from most in that we utilise the latest live, online chat technology to support our customers as well as traditional phone and e‑mail support.

To succeed and feel at home, the successful candidate will have :

• Exceptional customer service skills, with a customer‑centric mindset.
• Excellent communication skills (written and verbal) – a clear, calm, well‑spoken phone manner and ability to listen.
• With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
• Computer literate with a strong eye for detail.
• Confident to communicate via written communications.
• adaptable and of course passionate about our customers!

You will need to be available to work 40 hoursper week between 8am to 6pm (Mon – Sun)

Additional Information

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. The business is at an exciting point in its life story. By empowering our teams and increasing cross‑collaboration, we aim to make TWG New Zealand’s best place to work, so expect to receive :

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