Residential Life Manager

We are on the lookout for an ambitious and skilled Residential Life Manager to join our UniLodge Living Group team in the Auckland portfolio on a full-time basis.

ABOUT THE ROLE

This is a unique leadership opportunity to bring your passion to build a great community for our 758 residents. You will require skills in strategic planning, student wellbeing and engagement for this role in which you will oversee the quality assurance, development of and improvement of our residential experience at our UniLodge Auckland Central accommodation. This role will focus on the following key areas :

• Residential Life programme delivery
• Resident wellbeing, equity, and academic support
• Student communications & student voice
• Conduct, emergency response and incident management
• Student staff recruitment, training, and development
• Coaching of residential life staff alongside their line managers

This role is crucial in our innovation and delivery in all things residential experience for our students living with UniLodge at Auckland Central. You will have the opportunity to ensure UniLodge Living Group is at the forefront of good practice. You will be part of the driving force for a safe, inclusive environment that focuses on student development and success. Teamwork is essential in this role. You will work alongside General Manager and Night Manager who are dedicated to delivering a great program and experience for our residents.

This role is a Full time permanent position (40 hours per week) - work hours will be from Tuesday to Saturday, with the successful candidate needing flexibility to work after hours and weekends due to the nature of our resident needs and lifecycle.

ABOUT YOU

You will be enthusiastic and intentional in creating a holistic environment for student growth. You will oversee the end-to-end residential experience for the growing portfolio. It is essential that you demonstrate the ability to understand the complexities of university life, and operational aspects of residential living. Living in an unfamiliar environment can be a daunting and challenging experience for anyone. You will be someone who can respond to a range of critical incidents and mental health challenges and lead a UniLodge response to these. Ideally you will have experience in a similar role, with a focus on planning, engagement, and mental health / wellbeing.

Our mandatory requirements include :

• Unrestricted work rights in New Zealand
• Previous leadership experience
• High level of writing and research (highly regarded)
• Experience in a University environment (highly regarded)
• Highly developed interpersonal skills with the ability to problem solve & manage conflict
• Strong cultural competency skills and a deep appreciation for Te Ao Māori
• A focus on service and quality with the passion to deliver outstanding experiences
• NZ Police Vetting (required)

WHY UNILODGE LIVING GROUP

UniLodge Living Group specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Living Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

APPLY NOW

If you’re interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.

UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

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