Operations Manager

Sheffield - Leaders for over 60 years. Est. 1961

NZ Tourism Awards Employer of Choice finalist 2023, 2024 and 2025

Love the outdoors? Live the lifestyle dream in Hanmer Springs

Hands-on leadership role

Base Salary + Benefits Package

Hanmer Springs, Canterbury Based

The Role

As Operations Manager, you’ll be at the heart of one of New Zealand’s most iconic attractions, leading the day-to-day running of our complex to ensure every guest experience is exceptional. This is a hands-on, high-impact leadership role where no two days are the same.

You’ll oversee multiple departments - including Lifeguards, Maintenance, Customer Service, Retail Operations, and Cleaning - and manage up to 110 staff during peak season. You’ll need to juggle competing demands, make confident decisions under pressure, and bring out the best in your team.

Key Responsibilities

• Lead and support department managers and their teams
• Oversee maintenance, cleanliness, and presentation of facilities
• Manage Health & Safety systems and compliance
• Ensure smooth operations across entry, retail, and customer service
• Coordinate contractors and service providers
• Drive staff development, rostering, and performance management
• Contribute to strategic planning and continuous improvement

You’ll typically work a five-day week, but flexibility is essential - you’ll need to be available to support the team outside of standard hours when urgent or important matters arise.

For this reason, living within the village (or within a 15-30 minute drive) is essential.

About You

You’re a natural leader with a passion for people and operations. You thrive in fast-paced environments and bring a proactive, solutions-focused mindset. You’re calm under pressure, quick to make decisions and confident managing a large, diverse team.

You’ll bring :

About the Company :

Owned by the Hurunui District Council and located in the picturesque village of Hanmer Springs just 90 minutes north of Christchurch, the Hanmer Springs Thermal Pools & Spa has been operating commercially since 1970. The thermal waters date back thousands of years, and the first building was a changing shed built on this site in 1871.

The facilities include a range of 22 outdoor thermal pools including new cascades, relaxing rock pools, soothing sulphur pools, an array of water jets and bubbles – at a range of temperatures. It also has a luxurious day spa with a range of treatments, private pools, sauna and steam rooms. It is a great day out for the family with New Zealand’s largest aquatic thrill ride, Conical Thrill, an activity pool, lap pool, lazy river, water slides, and garden picnic areas.

This is a rare opportunity to take on a pivotal leadership role in one of New Zealand’s most beloved destinations. You’ll be part of a passionate team, working in a stunning alpine setting that offers a lifestyle many dream of. Alongside the chance to make a real impact, you’ll enjoy a competitive salary, a staff benefits package, and ongoing professional development. Whether you're looking to grow your career or embrace a unique lifestyle, this role offers the best of both worlds.

To apply in strict confidence now, click ‘Apply for this job’ or email your cover letter and CV to quoting 9068SIsk.

#J-18808-Ljbffr