Claims Assistant

Go back East Kent Hospitals University NHS Foundation Trust

Claims Assistant

The closing date is 08 December 2025

This is an exciting time to join East Kent University Hospitals NHS Foundation Trust as we seek to build an entire new legal team. The trust is moving from a heavily outsourced model to an in-house team to embed learning, indirectly improve patient care , support clinical staff well-being (within the team and the wider trust) and reduce expenditure.

The team is looking for an experienced Claims Assistant to manage the trust's large CNST / LTPS portfolio. Good knowledge of NHSR / panel and trust working relationships is essential along with the ability to independently manage low value claims from inception to conclusion.

Efficiency and good inter-personal skills is vital. Capturing accurate information for learning and reporting is important for the role.

The claims portfolio is large and the successful candidate will be required to assess and analyse cases for onward management and those that can be managed by them.

Please contact Puja Sharma, Legal Consultant - to discuss the role.

Main duties of the job

Under the supervision of the Deputy Head of Legal Services, to co-ordinate the detailed management of all LTPS, PES and CNST claims against the Trust.

To independently manage a caseload of LTPS, CNST and PES claims in accordance with Trust policies and the requirements of NHS Resolution and relevant legislation / regulations.

Be responsible for the provision of weekly reports detailing the legal services workload, maintaining up to date electronic records / Datix entries to ensure accurate reporting.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values : 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for Band 5 and above.

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Person Specification

Qualifications

• Law degree (LLB / GDL), equivalent qualification with CILEX or equivalent experience working as a senior paralegal
• Diploma in claims / risk management or CILEX / SQA equivalent
• Legal Practice Course. Ideally would have completed their training contract or worked as a paralegal for a number of years

Skills

Experience

Knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

East Kent Hospitals University NHS Foundation Trust

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