Senior AI Engineer

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As an AI Engineer – Apps (Senior IC), you will lead the development and operation of backend services that power agentic interactions and content ingestion at scale. You will :

• Own service-level outcomes (reliability, performance, cost) and drive continuous improvement through observability and incident learnings.
• Apply sound architectural boundaries and interface contracts to enable safe evolution, testability, and provider interchangeability.
• Implement secure-by-default patterns for identity, access, secrets, and data protection, aligned to company standards and regulatory requirements.
• Partner with product, design, and platform teams to deliver iteratively, balancing speed and quality through automation and testing.
• Mentor peers, uphold engineering practices, and contribute to technical direction within your domain.

Your impact is measured by service SLOs, developer productivity, security posture, and the value unlocked for customers through AI-enabled features. This overview is stack-agnostic and focuses on outcomes; specific technologies may evolve over time.

What you’ll do

Scope and Decision Rights

Success Metrics

What you’ll bring

Why join us here at Datacom

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill‑out spaces, remote working, flexi‑hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat‑structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

About the company

We believe in helping organisations explore new possibilities. It’s why they choose us to solve their greatest technological challenges.

With offices across the world, what makes us unique is our ability to be local at heart, yet world‑class in capability. It’s part of our story.

We push the boundaries with what’s possible in technology and find unique IT solutions. You’ll see this in the cutting‑edge work we’re doing with our latest projects.

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