Family Store Area Manager

About the Family Stores :

Our nationwide network of over 130 Family Stores sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren't your typical retail store, no two days are the same in terms of our customers, volume of donations received, or what you may find while processing and pricing goods to sell.

About the Role :

The Area Family Store Manager is responsible for the effective management and leadership of all The Salvation Army's stores across the area they are responsible for.

This is achieved through the provision of support, advice and guidance to the Team Leader / Manager in each store, ensuring they have the necessary support to meet budget expectations and growth plans, that their stores are operated in line with Family store strategy, policies and procedures, and that all stores provide a safe and enjoyable environment for all customers, donors and workers reflecting, The Salvation Army's Christian values.

This is a fantastic leadership role offering variety, extensive people interaction and the opportunity to find meaning and purpose in what you do, because it makes a positive difference in people's lives.

Key Responsibilities :

• Effectively lead Store Team Leaders and Managers, developing a collaborative, positive working relationship, ensuring they are supported and resourced to achieve budget and operational expectations
• Yearly budget preparation for each store in conjunction with the Regional Manager
• Lead HR procedures, following good administrative process in accordance with policies and procedures
• Regular reporting on store financial performance, risk and opportunities for the area
• Business proposals are prepared for delegated approval
• Ensure expected store operations and procedures are running in accordance with national standards of practice
• Staff rostering, training and recruitment assistance in conjunction with Team Leaders / Managers
• Establish a regular call cycle for the area, ensuring you are aware of each store's, successes and challenges
• Compliance with policies and standard operating procedures, including health and safety HR, and audit requirements within each store
• Completion of day-to-day business, financial and administrative tasks effectively and accurately as required.

Person Specification :

• You will be an experienced leader, passionate about developing and empowering others to succeed in their respective roles, preferably in a multi-site environment
• A confident and articulate communicator, you easily and effectively relate to people from diverse backgrounds, are sensitive to ethnic and cultural issues and successfully build long term positive working relationships
• Good understanding of sales budgets, performance tracking and reporting
• Collaborative approach to implementing operational processes and strategic directives, achieving team buy in and successful adoption
• Confident in using various retail and communications technology
• Ability to lead HR discussions with support
• A business focused attitude, with the ability to prioritise outcomes for the best sustainable financial return
• An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army
• A full clean New Zealand driver's licence is essential
• Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance / Police check.

Our offer to you :

• A week of additional TSA leave awarded annually on 1 July
• Free confidential counselling services to support your wellbeing
• Subsidised flu vaccinations
• Professional Development opportunities that align with your role
• Discounted Medical Insurance with Southern Cross
• TSA discount card for discount with various retailors such as Beaurepaires, Noel Leeming, Placemakers and Torpedo7Free carparking
• Opportunities for growth and development
• A varied and fast paced role
• Enthusiastic team of likeminded people
• The chance to make a difference in your community
• A Friendly, fun team to work with

Candidates should be adaptable, energetic, self‑motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.

Hours of work :

This role is a Permanent full‑time at 40 hours per week. Please note, Family stores operate on some public holidays.

The starting salary

The starting salary for this role will fall between $93,0000 and $95,000 per annum.

This role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment!

The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.

Reference # 14029

Posted on 06 Nov 2025

Closes on 02 Dec : 59

Location(s) Auckland

Expertise Area Manager, Retail Assistant / Senior, Team Leader

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