Customer Service Consultant (Full-Time)

Overview

We are looking for assistance at our counters to serve our valued customers.

Based at the busy Auckland Airport and feeling the pulse of the city as travellers come and go - you will enjoy the excitement of assisting people on journeys!

Auckland Airport based

Position

Full-Time (40-hours per week) position available

Entry level position with training provided

Supportive, friendly, and caring culture

Big international company with opportunity to move internally

We operate 7 days a week, on a rotating roster so there will be a requirement for you to work early mornings (from 6.30 am), afternoons, nights (until 2 am), weekends and public holidays as required.

About the role

From our customer counter you will greet and interact with customers, assist with their rental needs, promote and market products and services and complete rental transactions, contracts, and bookings.

You will also assist with general customer enquiries and finding resolutions to queries.

To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages and cleanliness.

Key responsibilities

Establishing customer car rental needs by actively listening

Review in detail our various add ons and services to determine what may best suit the customer

Communicate rental procedures and guidelines effectively

Complete rental bookings and process payments in a timely, efficient, and accurate manner

Answering customer questions and enquiries

What we are looking for

Full

, clean, valid class 1

driver's licence

is essential for this role.

Previous experience within retail, hospitality, customer service, sales, or similar roles

Ability to work in a fast-paced environment while delivering exceptional customer service

Comfortable learning and using various computer systems / hand-held devices to accurately input rental information (training will be provided)

Ability to follow procedures and adhere to company guidelines and standards

What's on offer

$25.63 per hour plus increase your earnings with our sales incentive scheme.

Parking provided

Uniform provided

Wellbeing programme incl.

life insurance, discounted health insurance and superannuation options

Employee discounts on car rental across Avis Budget Group

Access to discounts and offers from retailers and big brands

Full training provided to help you achieve your goals and reach your potential

If you would like the opportunity to be the face of the Avis Budget Group, then we want to hear from you!

To be considered please put an application forward by clicking

APPLY

now!

About Avis Budget Group

We don't just rent cars.

We're changing the way people move.

Across our world-famous brands — Avis, Budget, Zipcar, and Apex — we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

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