Customer Service Advisor

Company Description

At Ballantynes, everything we do is about delivering an exceptional customer experience. That's why our people are everything to us! It's our people and the magic they perform, that brings those exceptional customer experiences to life – whether those people are behind the scenes or ‘on stage’.

Job Description

This is a busy and varied role with the key focus being on providing exceptional customer service! You’ll be assisting with both front and back of house queries that come through via the phone, emails, and in person whether internal or external. Our social media communication is growing so this role will involve using Live Chat and social media messaging.

To be successful :

As part of a dynamic and enthusiastic team you will be passionate about providing outstanding customer service. You will be well organised, have excellent communication skills and be able to cope well under pressure.

You will be a natural problem solver, happy to investigate issues with web and phone orders whilst keeping customers or staff updated on their status.

You will have previous Customer Service and / or front of house experience. Be a confident computer user. Ideally you will also have some experience using spreadsheets and databases.

This role is working Sunday and Monday, 11 and a half hours per week.

If successful you will enjoy staff discounts, monthly social events, well-being initiatives and exclusive staff shopping days.

So, if you have an outgoing, energetic and friendly personality and would like the opportunity to work with a passionate and supportive customer services team, then we would like to hear from you.

Additional Information

This is a permanent part time position, working Sunday and Monday, 11 and a half hours per week.

Applications close on the 18th December 2025.

Please note, we will be interviewing candidates during the application process so the role may close earlier than the end date.

Applicants must have current eligibility to work in New Zealand.

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