Front Office Team Leader - Cordis, Auckland

About Langham Hospitality Group

A wholly‑owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Position Overview

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award‑winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 640 beautifully appointed guest rooms and 18 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long‑term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

Job Summary

We are seeking a full time Team Leader to join our FrontOffice reception team. As a team leader you will be a senior member of the team, supervising the receptionists on shift and assisting the Duty Managers with the day‑to‑day operation of the department. You will have outstanding customer service skills, a high level of English comprehension and impeccable personal grooming with a minimum of 2 years’ experience in a reception position, preferably in a 5 star environment. This role is an integral part of the guest experience incorporating the first and last impression for our discerning guests.

Key Responsibilities

• Work with the Front Office Management team to develop, review and maintain service quality within Cordis brand standards


• Provide training to new colleagues


• Lead and motivate staff to achieve KPIs


• Cover Duty Manager's shifts when required


• Welcoming our guests ensuring a memorable first & last impression with an accurate, prompt and attentive experience


• Helping us achieve our vision to be the best hotel company in the world by building guest loyalty

We are looking for someone who is flexible with their availability – to be successful, you will need to be able to work morning and afternoon shifts across a 7‑day rotating roster. Preference will be given to candidates with hospitality qualifications and a General Manager's licence.

Benefits

• Fun working environment


• Opportunity to grow your career within Langham Hospitality Group


• Freshly pressed uniform every shift


• Discounted parking ($5 per day)


• Staff meals

and the list goes on!

If you want to work with a recognised leader in an oasis of luxury dedicated to our guests, stakeholders, our world and, most importantly, our colleagues, CLICK APPLY NOW!

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