Join a Team That’s as Passionate About Service as You Are.
At Novotel New Plymouth Taranaki and Haukai Bistro & Bar, we take pride in creating exceptional guest experiences and showcasing the best of Taranaki’s regional cuisine. From coastal breakfasts to dinners paired with local wines and craft gins, our people bring every moment to life.
We’re looking for a dynamic, hands‑on Food & Beverage Supervisor to help lead our talented team and raise our service standards even higher. If you thrive in a fast‑paced environment, enjoy developing others, and love hospitality, this could be your next move.
What You’ll Be Doing :
You’ll be a visible, guest-facing leader ensuring smooth daily operations across :
- Haukai Bistro & Bar
- Room Service
- Meetings & Events (up to 200 delegates)
As part of the F&B leadership team, you’ll :
Support the Food & Beverage Manager in running the departmentMaintain and improve service standards and proceduresCoach and motivate the team to perform at their bestContribute to profitability and service excellence strategiesBe present during key service timesAct as senior contact when the F&B Manager is awayYour Key Responsibilities :
Deliver memorable guest experiences and manage feedback professionallyLead by example, setting high standards on the floorSupport onboarding, training, and performance developmentCoordinate service flow for events and group bookingsOversee opening / closing duties, rosters, and stock controlManage restaurant bookings and daily setupsUphold food safety, liquor licensing, and Health & Safety standardsParticipate in the Health & Safety CommitteeIdentify and implement service improvementsStep into leadership as second-in-command when requiredWhat We’re Looking For :
Minimum 12 months in a similar supervisory or team leader role (hotel experience preferred)Strong leadership presence — inspiring, calm, and accountableHigh emotional intelligence and conflict resolution skillsGenuine passion for guest service and hospitality excellenceExcellent communication and interpersonal skillsAbility to multitask and stay composed in a busy environmentConfident with buffet, à la carte, and event service stylesSkilled in rostering, timesheets and team coachingFamiliar with POS systems (e.g., Micros)Sound knowledge of food safety and hygiene standardsYou’ll Stand Out If You Also Have :
High barista skills and strong wine, spirit, and cocktail knowledgeProfessional grooming and presentationExcellent English communication skillsPhysical fitness (lifting up to 23kg)A positive, motivated attitude that lifts the teamQualifications :
LCQ and current Duty Manager’s Certificate (preferred)Level 7 qualification or diploma in Hospitality Management (preferred)Schedule & Availability :
Rostered shifts across breakfast (as early as 04 : 45), lunch, and dinner (up to 23 : 00 or later). Weekends, public holidays, and split shifts apply as part of a rotating roster.
What’s In It for You :
Paid birthday leave & wellness dayPaid parental leaveStaff meals & dining discounts at Haukai Bistro & BarGlobal accommodation and F&B discounts across AccorCareer development & training pathwaysWork anniversary rewardsPart uniform providedPartner & referral bonusesEmployee Assistance Programme (EAP)Compensation & Hours :
Pay rate : $30.35 – $30.96 per hour (depending on experience)Permanent position, minimum 30 hours per week on rotating roster.Based at Novotel New Plymouth Taranaki, Cnr of Hobson & Leach Streets, New Plymouth.Next Steps :
If you’re passionate about great service and ready to bring your leadership to our team, we’d love to hear from you.
Apply now with your CV and a brief cover letter sharing what excites you about joining us.Only applicants with current legal work rights in New Zealand will be considered. We are not currently recruiting under the Accredited Employer Work Visa Program.Apply now for this role or get more information by contacting Mariska Botha.
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