Client Success Manager

Absolute ITWellington, Wellington, New Zealand

1 day ago

Job description

About SSS

Absolute IT are proud to be partnering with SSS - one of New Zealand’s leading cybersecurity specialists trusted by central and local government, enterprise, and high-growth organisations to design and deliver managed security services tailored for Kiwi businesses.

About the Role

We're looking for a Client Success Manager to oversee central government accounts, ensuring clients maximise the value of SSS's Managed Security Services. This pivotal role involves maintaining strategic relationships, driving client satisfaction, and facilitating long-term growth within a collaborative team environment.

Responsibilities

Serve as the primary post-sales client contact
Manage onboarding and ongoing engagement activities
Monitor account health, usage, and service outcomes
Support renewals, upsell, and client retention efforts
Lead regular service reviews and client communications
Collaborate with internal teams to meet client needs

Skills & Experience

3+ years in customer success, account management, or consulting

Background in technology, SaaS, or cybersecurity preferred

Strong relationship-building and communication skills

Problem-solving and risk management capabilities

Ability to interpret technical outcomes into business impact

Proactive, resourceful, and client-focused mindset

How to Apply

Click APPLY and include your CV and cover letter OR for further information please call Ben Dickson on .

Reference number : .

Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

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Manager • Wellington, Wellington, New Zealand