Patient Pathway Coordinator

Job Overview

We are in the process of searching for an exceptional Administration Team Leader with a background in leading a teams of people dedicated to dealing with complex administration.

In particular we are recruiting Team Leader for the following areas : Theatres, ICU and Anaesthetics.

We are looking for individuals who can successfully unite teams and can drive improvements through the effective coaching and development of our staff.

NHS experience is essential.

Main Duties

The theatre complex at Croydon Health Services spans Croydon Elective Centre (CEC), Emergency Surgical Centre (ESC) and the Purley Elective Centre (PEC) based at Purley War Memorial Hospital.

Following the first COVID wave, CHS reviewed how surgery was delivered at the main hospital site.

It was decided to split both emergency and elective operating to reduce the risk of patients contracting COVID post procedure.

The CEC, a hospital within a hospital, was created supports the elective recovery programme, ensuring that patients being treated in the centre are COVID protected.

ESC is in place to support emergency flows, pull patients from The Emergency Department (ED), houses the Ambulatory Surgical Hub (ASH), receiving surgical GP referrals to bypass ED.

The PEC was created in summer

• to increase the overall number of minor procedures taking place under local anaesthetic.

The Patient Pathway Team Leader will provide senior support and expert knowledge to the team of receptionists, supervisors and patient pathway coordinator within the Point of Delivery (POD) 12 team.

The team leader will oversee all administrative and clerical process to enable a high quality, effective, patient focused service to be delivered.

The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets.

The team leader will be responsible for ensuring all anaesthetic and ICU rota gaps are full providing continuity of service.

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

The Trust was formed on 1st August

Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Croydon University is one of the busiest in London.

We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes.

Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception.

But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve.

We play an active role in training the clinicians of the future and works in partnership with major London universities.

If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that's making a real difference then a career at Croydon Health Services could be just what you're looking for.

Responsibilities

Identify and manage the team's performance including work allocation.

Lead, inspire and motivate the team to go over and above to keep the patients at the heart of everything they do.

Manage change positively and promote continuous improvement by recommending changes that will improve results whilst retaining team spirit.

Engagement with key stakeholders to ensure service delivery and escalations where any key performance indicators or service level agreements may be going off-track.

Qualifications and Training

Essential Criteria

Educated to degree or equivalent experience / qualification.

Evidence of on-going continuous personal development (CPD) and training.

Computer Literacy Course e.g. ECDL.

Desirable Criteria

Management qualification or relevant experience.

Experience & Knowledge

Essential Criteria

Experience of using full range of IT systems and patient data systems (including excellent understanding of MS Office packages).

Experience of managing staff.

Experience of working with patients and providing information regarding their appointments.

Experience of managing patient complaints.

Office management experience including conducting staff appraisals and setting objectives in line with Trust objectives and PDPs.

Knowledge of specialty POD patient pathways / trouble shooting Electronic Patient Record (EPR) issues.

Desirable Criteria

Knowledge of financial / business analysis techniques.

Application

Essential Criteria

Quality of application.

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