Quality, Risk, and Improvement Lead

Elizabeth Knox Home and Hospital – Epsom, North Island

We are seeking an experienced Quality, Risk & Improvement Lead to support our CEO and Senior Leadership Team in advancing organisational performance, strengthening governance, and ensuring high-quality, safe, and resident-centred care.

About the Role

In this influential role, you will :

• Lead quality and risk management activities.
• Drive continuous improvement projects using Lean, Six Sigma, Agile, or similar methodologies.
• Oversee incident management, complaints processes, RCAs, and risk registers.
• Support accreditation, audits, compliance reporting, and Clinical Governance Committees.
• Use data and KPIs to monitor performance and recommend improvements.
• Support organisational learning in quality, risk, and infection prevention and control.
• Lead change management and identify opportunities for operational efficiency.
• Promote culturally safe practice and a strong health, safety, and wellbeing culture.

About You

You will bring :

Experience in aged care or clinical environments is desirable.

Why Join Us?

Elizabeth Knox Home & Hospital is a values-driven organisation committed to excellence in care. You will work with a collaborative leadership team and have the opportunity to shape meaningful improvements that enhance residents, staff, and organisational outcomes.

This role is open to New Zealand Citizens, Permanent Residents, and applicants with valid NZ residency. Please submit your application through SEEK. For any questions about the position, email Joynita Hutasoit at

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