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Support Analyst

Support Analyst

Pathways Health LtdWorkFromHome, Waikato, New Zealand
30+ days ago
Job description

Overview

Full-time, Permanent + Monday - Friday. Hybrid working model + based in Hamilton. Additional Leave + 2 Paid Well-being Day.

It’s great if you already have some software know-how — or maybe you’re that go-to person in your whānau who everyone calls when their phone or computer isn’t behaving.

About us | Mō mātou

WildBamboo is a software development company within the Wise Group, a family of charitable community-based organisations operating in the mental health and addiction sector. Our mission is to provide specialist software and lead the way in information management for community organisations in New Zealand. Our flagship product, Recordbase, is sophisticated, secure, web-based and easy to use. It was developed by the sector for the sector, to meet their real day-to-day needs. We are committed to enriching people, organisations and communities through smart information systems and services.

What we offer | Ngā āhuatanga kei a mātou

It matters to us that our kaimahi come to work every day with curiosity, enthusiasm and a deep sense of shared purpose. Work is only one part of our lives, and making time for our whānau and ourselves is vital to leading a balanced life.

  • Flexible or hybrid working models
  • 5 weeks annual leave (After 12 months employment)
  • 2 paid wellbeing days per year
  • Additional employer kiwi saver contribution
  • HealthNow payment card - $250 per year to support the health and wellbeing of you and your whanau
  • Subsidised school holiday childcare programmes
  • Discounts at Southern Cross health insurance
  • Income protection insurance
  • Employee discount app

About the role | Mō tēnei tūranga mahi

This is a full-time role based in Hamilton, working Monday to Friday, 8 : 30am – 5 : 00pm. We support flexible and hybrid working arrangements.

Join us as a Support Analyst and put your communication and problem-solving skills to work.

This role isn’t just about software — it’s about people. You’ll be helping our customers get the most out of Recordbase by :

  • Listening carefully and asking the right questions
  • Turning complex problems into clear solutions
  • Writing documentation that actually makes sense
  • Training and supporting customer champions
  • Feeding back insights that improve our product
  • If you’re good at explaining things simply, enjoy digging into problems, and can keep clear notes along the way, we’d love to hear from you.
  • You don’t need to know our software yet — we’ll teach you. What matters is your communication, analytical thinking, and ability to make things clear.

    • Skills & Experience | Ngā pūkenga me ngā wheako

    We’re looking for someone who brings curiosity, technical know-how, and a passion for helping others. Ideally, you’ll have :

  • A relevant tertiary qualification or equivalent experience
  • 3+ years in a technical or analyst role
  • Experience in the health or social services sector
  • A problem-solving mindset and strong analytical skills
  • A desire to keep learning and growing
  • Great communication skills and the ability to explain things clearly
  • It’s great if you already have some software know-how — or maybe you’re that go-to person in your whānau who everyone calls when their phone or computer isn’t behaving.

    • About the process | Mō te tukanga

    Please upload a cover letter and introduce yourself to us as a teammate, be yourself and tell us why you want this job, the less generic you can make it, the better.

    At Wild Bamboo, there is no such thing as the “perfect candidate.”

    Let’s be honest, seeing responsibilities and competencies listed out can be intimidating – sometimes imposter syndrome creeps in and makes us question our abilities. Please know that we list all these things to give you a feel for what the role entails and who we are. We hope you see them as an opportunity and an invitation, not a rigid checklist.

    Closing Date | Rā Katinga

    10 October 2025. This role may close sooner if a suitable candidate is found.

    Position Description

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    Contact | Whakapā

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    Analyst • WorkFromHome, Waikato, New Zealand