Claims Support Consultant

(success is not achieved alone) - you will be joining a collaborative, innovative and driven team with the following benefits :

• About the role | He Aha Te Tūranga
• As a Claims Support Consultant, you’ll help drive operational efficiency and enhance member experience by accurately triaging claims and pre-approvals in line with company standards. You’ll also provide vital administrative support to ensure smooth processes and superior customer service.Support the claims assessment team by handling admin tasks and keeping processes running smoothly.- Help improve turnaround times and accuracy so claims can be assessed faster, and members enjoy a seamless, high-quality experience.You’re a confident communicator with strong admin skills and a knack for staying organised. You enjoy working with others, solving problems, and making sure every detail is spot on.- Comfortable using Microsoft Word, Excel, and PowerPoint, with great attention to detail in admin tasks.A team player who is customer-focused, self-motivated, and always ready to lend a hand.- Known for your sound judgment, time management, and ability to communicate clearly and professionally.Insurance or medical administration experience will be highly regarded but not essential. Your background in health administration or policy support will set you up for success.If you're ready to step into a role that will challenge and reward you daily and provide an opportunity to build on your career, then please apply today! and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. OurHubsare purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.
• Who we are
• nib Group is a trusted international health partner, empowering our members to make better decisions and improve health outcomes through greater accessibility to affordable health services and information.nib Group provides health and medical insurance to over 1.6 million Australian and New Zealand residents. We also provide health insurance to more than 190,000 international students and workers in Australia.In addition, we are Australia's third largest travel insurer and global distributor of travel insurance through our business nib Travel, providing financial protection and assurance to travellers wherever they are in the world
• Our Purpose
• Our purpose is your better health. We are a trusted partner in helping our members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

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