Application Support Analyst - Digital Applications

Application Support Analyst - Digital ApplicationsHealth New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.About the RoleStep into a role where your skills keep critical systems running and make a real difference every day.

As an Application Support Analyst, you'll be hands-on in maintaining, troubleshooting, and optimising the business applications that underpin Health NZ's success.

Working closely with your Team Lead, business stakeholders, and technical experts, you'll ensure our applications are reliable, efficient, and continuously improving.From resolving incidents and supporting users to enhancing system performance and collaborating with development teams, you'll be at the centre of delivering stable, effective solutions.

If you're passionate about problem-solving, supporting people, and helping digital tools perform at their best, this is your opportunity to grow your career while contributing to outcomes that matter across AotearoaAbout the Team / Service / LocationOur Digital Applications & Products function is part of Digital Services and is at the heart of keeping Health NZ's applications & products connected, secure, and running smoothly.

We focus on making applications simpler, more reliable, and better aligned to the needs of our people and patients.

With dedicated teams structured around the applications and products they support, we deliver stability, faster improvements, and real value to clinicians, operational leaders, and end users nationwide.

By working closely with our Digital Delivery function, we're ensuring digital services aren't just fit-for-purpose but truly enable better healthcare across AotearoaAbout youYou're a natural problem-solver with a collaborative mindset and a strong focus on service.

With hands-on experience in application support, you're confident working across systems and tools, building relationships, and driving positive outcomes.2-3 years' application support or IT experience, with proven troubleshooting skillsExperience across applications, systems, and service management tools (e.g., ServiceNow, Jira Service Management), ideally in healthcareKnowledge of operating systems, databases, cloud platforms, and / or scripting, with a focus on IT security best practiceRelevant IT qualification (or equivalent experience); ITIL certification is a bonusStrong teamwork and communication skills, with the ability to create a safe, supportive, and high-performing environmentWorking for Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.

We welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.EEO StatementHealth New Zealand is an equal opportunities employer and welcomes applications from all qualified candidates.

#J-18808-Ljbffr