Provisioning Analyst

WindcaveChristchurch, Canterbury, New Zealand

1 day ago

Job description

Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single provider.

Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting‑edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

Role

As Provisioning Analyst, you will be responsible to keep JIRA, CRM and other Windcave systems up to date with accurate data. Ensuring a high level of attention to detail when setting up accounts and ensure all client interaction is highly professional and responsive, whilst contributing to the positive and smooth operation of the provisioning team. This is an exciting graduate / entry level opportunity for a motivated and committed candidate to get a career head start in IT in a high growth organization coupled with excellent career ladder opportunities.

Key Responsibilities

Action Live and Development account requests for our E‑commerce, Unattended and Attended (EFTPOS) solutions, whilst maintaining pre‑SLA turnaround on account set‑up
Perform maintenance and update requests on existing accounts within required time frames
Configure and provision as required and ensure there is sufficient BAU hardware and projected sales within internal SLA
Responding to interdepartmental requests for hardware and specialized setups
Working closely with the production team and implement processes to improve efficiency
Data input in ERP system
Provide project and reporting support where required
Provide further assistance as required by the team manager to ensure smooth operation of the provisioning team

Skills & Experience

Entry level / Graduate role

Experience in a similar role is preferred but not essential as full training will be provided

Excellent verbal & written communication skills

Proficient with Windows and Microsoft Office

An interest in technology and learning

Strong work ethic and proactive approach

A highly motivated person with the capacity to work autonomously with a sense of urgency and follow‑through

A desire to succeed

Benefits on offer

Competitive salary

Full time 8 : 30am-5pm Mon - Fri, we are committed to work-life balance!

Career development and long-term career opportunity

Discounted health insurance (depending upon eligibility)

Diverse, energetic and friendly team environment

Why join us?

At Windcave, you will have the opportunity to grow, develop, and be part of a company that values your contributions. We are committed to providing :

A supportive and inclusive environment

Career development and learning opportunities

Exciting and challenging projects

On going training and support

If you are passionate about payment industry, eager to make an impact and ready for your next challenge, we’d love to hear from you. Apply today and be part of something great!

Windcave is an Equal Opportunity Employer and committed to building a diverse workforce.

Please Note

You must be a citizen, permanent resident or resident to be considered for this opportunity. There is no flexibility around this requirement.

Employer Questions

Because of the nature of our industry, we undertake a series of checks (credit / criminal / education / employment). Please let us know if you have anything adverse to declare w.r.t checks.

Which of the following statements best describes your right to work in New Zealand?

What is expected annual salary?

Windcave thanks all applicants for their interest. Due to high levels of response, only applicants shortlisted will be contacted.

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Analyst • Christchurch, Canterbury, New Zealand