Talent.com
Customer Care Associate

Customer Care Associate

RWorkFromHome, Wellington, New Zealand
3 days ago
Job description

Employer Industry : Global Employment Solutions

Why consider this job opportunity

  • Salary range from $14,450 to $32,500 USD
  • Opportunity for career advancement and growth within a global company
  • Flexible work-from-anywhere policy with asynchronous working hours
  • Comprehensive benefits including 16 weeks paid parental leave and mental health support services
  • Empowerment to take ownership of your work and maintain a healthy work-life balance
  • Supportive and inclusive company culture with Employee Resource Groups

What to Expect (Job Responsibilities)

  • Provide customer support via email and live messaging to various user types across different product areas
  • Resolve tickets efficiently while maintaining high attention to detail and customer advocacy
  • Collaborate closely with Customer Success and operational teams to enhance user experience
  • Meet productivity standards while ensuring quality service delivery
  • Act as the voice and ear for users, advocating for their needs within the organization

    • What is Required (Qualifications)

  • Strong problem‑solving skills with a passion for enhancing the customer journey
  • Solid experience in Customer Support or Customer Enablement within a tech environment
  • Hands‑on experience in Live Chat and Email Support
  • Proficient in using CRM tools to manage customer interactions
  • Fluent in written and spoken English

    • How to Stand Out (Preferred Qualifications)

  • Experience working remotely or in a fast‑growing organization
  • Familiarity with HR, Payroll, Healthcare, and / or Pension systems

    • We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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    Customer • WorkFromHome, Wellington, New Zealand