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Purpose of Position
To provide compliance and risk support to the Head of Health, NZ Client Service Managers, BSI ANZ Leadership team, and throughout BSI ANZ
Key Responsibilities & Accountabilities
- To peer review audit reports, provide feedback to auditors and meet audit report timeframes
- Provide technical assistance to BSI Group NZ
- Ensure that external stakeholder requirements and BSI procedures are being met
- Effective communication links are established and maintained – in particular with MoH HealthCERT.
- Responding to client requests for information in a timely and accurate manner to all relevant parties that mitigates risks.
- Conducting Lead or Support auditing of health and disability services in accordance with any current requirements of our designation with the Ministry of Health, 3rd party accreditation, or with funders (i.e., ACC, Health NZ, etc.).
- Implement changes required due to external and internal stakeholder requirements
- Liaise with external stakeholders as required, including managing appeals and complaints.
- Assist in the competency approval process / induction of BSI auditors.
- Ensure that there are sufficient resources to complete report reviews in specialist areas.
- Develop audit schedules and support CSOs and auditors with the scope of the audits
- Complete report reviews as required
- Review sales proposals as required to ensure compliance with accreditation requirements
- Review procedures and documentation as required
- Undertake internal audits as required
- Maintain nominal audit load to ensure currency of qualifications
- Prepare and present technical information to Client Managers and other BSI employees / auditors
- Prepare internal and external reports as required
- Undertake Compliance projects as required
- Other tasks as required, related to the BSI ANZ business
- Act as a brand Ambassador for BSI. This means acting ethically, following company rules, and promoting BSI services to clients so they are able to optimize business performance and “Make Excellence a Habit”.
- To undertake ongoing training needs analysis and identify skills development for teams, ensuring robust development plans are in place Monitoring and development of the DAA / Other auditor network
- This includes :
Conducting peer quality review of audit reports and providing feedback to the BSI audit teams / network.
Attendance at MoH / DAA training days.Design and delivery of auditor training days.Completion of individual annual performance reviews of the auditor network.Ensuring ongoing competency of auditors through newsletters and teleconferences.Preparing new auditors with appropriate induction programmes and competencies.Continually monitor auditor competency and provide further training as neededKey Dimensions
Develop and maintain internal and external relationshipsComplete assigned tasks within KPI timeframesProvide reports to the Head of Health in a timely mannerKnowledge / Skills / Abilities
At least three (3) years’ experience as a Health and Human Services or management systems client manager / lead auditor.Are a registered nurse with at least two years’ clinical management experience.Experience in preparing high-quality written documentationDemonstrated understanding of the New Zealand Safety Act certification frameworkComputer-literate and able to manage multiple files, records, and backup processesHighly organized, with a proven ability to manage several projects at any given timeFamiliar with the principles of te o tiriti o WaitangiAn enthusiastic and committed team playerA good communicator who can liaise with, and influence, a wide audience, including employees, external groups, and committees.Be self-motivated, flexible, and have excellent time management / planning skillsAbout Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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