Senior Customer Service Representative

This IFF Career Site uses Google Analytics, as described in our , for purposes that may include site operation, analytics, enhanced user experience. You may choose to consent or decline to our use of Google Analytics below.Senior Customer Service Representative page is loaded## Senior Customer Service Representativeremote type : On-sitelocations : Mount Maunganui, New Zealandtime type : Full timeposted on : Posted Todayjob requisition id : R12024

• Job Summary
• IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.Taura Natural Ingredients is a global manufacturer and supplier of functional fruit ingredients for leading brand snack producers. We are a market leader in the development of functional fruit products for customer specific applications, with production facilities in Mount Maunganui and Belgium. For further information, visit role is the frontline customer service and sales support liaison at Taura Natural Ingredients, managing domestic and international sales order management, export logistics and 3PL coordination. This role requires cross-functional collaboration and operational problem solving, while driving continuous process improvement.The role is based in Mount Maunganui, New Zealand (onsite role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
• Where You’ll Make a Difference
• Manage domestic and export customer orders, from order entry and confirmation, through to invoicing.
• Coordinate shipping of orders with internal warehouse team and external freight providers.
• Manage all order and logistics related documentation in a timely and systematic manner.
• Handle customer complaints in conjunction with other departments as necessary.
• Build strong partnerships with internal and external stakeholders.
• Drive continuous process improvements to support DIFOT and other customer service related KPIs.
• Proactively provide support to the sales team as required and maintain customer information.
• Contribute to production planning inputs to ensure customer demand is met in-full and on-time.
• Support internal / external audits as needed.
• What Makes You the Right Fit
• 4 years' experience in Customer Services or similar role
• Knowledge in domestic and international trade and experience with export logistics
• Expert knowledge of MS Office tools
• Effective communication skills across all levels of the organization
• Highly collaborative and team player attitude
• High attention to detail and accuracy required
• Knowledge in basic finance
• Fluent business English communication skills
• Multinational and supporting environment
• Training opportunities
• Learning and development programs from day oneWe are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit to learn moreAt IFF, we make joy through science, creativity and heart. As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products – advancing wellness, delighting the senses and enhancing the human experience. We value an inclusive, creative workplace where all individuals can thrive and do their best work. We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.

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