Quality Systems Lead / Quality & Compliance Officer

Quality Systems Lead / Quality & Compliance Officer

Are you passionate about process excellence and continuous improvement?

Join Pacific Helmets, a proudly New Zealand manufacturer with over 40 years of innovation in safety helmet design.

Pacific Helmets are an 80+ strong team dedicated to quality, safety, and craftsmanship - and they are looking for a Quality Systems Lead who's ready to make an impact.

About the Role

Reporting to the Certification & QA Manager, this hands-on full time position leads the effectiveness and continual improvement of Pacific Helmets' Integrated Management System (IMS) across ISO

• and ISO

You'll work closely with a small, tight-knit Quality team of three while collaborating across the wider company—from production and supply chain through to engineering and customer service.

You'll thrive in this role if you :

Enjoy getting out on the floor and turning insights into action

Are organised, methodical and great at juggling priorities

Have a corrective and preventative mindset – you fix problems and stop them from recurring

Take pride in clear documentation, structured systems and process ownership

Can communicate and collaborate confidently with a wide range of people

What You'll Do

Maintain and evolve the IMS document library—ensuring version control, structure, and compliance

Lead internal audits, root-cause analysis, and CAPA / SCAR processes

Support and coach process owners on audit readiness and corrective actions

Monitor system performance with KPI dashboards and management reviews

Champion continual improvement and alignment with ISO standards

Be a key support during external audits and certification activities

What You'll Bring

3-5 years' experience working with ISO

Proven document control and quality assurance experience

Internal or Lead Auditor qualification

Strong organisational skills and a proactive, hands-on attitude

Ability to use initiative, share ideas and work collectively toward improvement

Why Join Pacific Helmets?

At Pacific Helmets, you'll be part of a business that values innovation, teamwork and integrity.

Pacific Helmets offers a supportive environment where quality truly matters and where your ideas for improvement will be heard and acted on.

You'll work with a passionate, down-to-earth team that takes pride in what they do—protecting lives through world-class design and manufacturing.

Ready to lead quality with purpose?

Apply today and help shape the future of safety at Pacific Helmets.

Applications will be reviewed as they are received, and recruitment for this role with Pacific Helmets is being managed by PN Personnel.

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