Communications Centre Operator

Overview

Security Operations Centre Operator in Rotorua - On call

Kia haumaru ai tatou katoa

We're FIRST Security, one of New Zealand's market leaders in security.

About the role

We have a on call casual opportunity to join our Rotorua team.

These specialist roles within a Security Operations Centre will be different, with unique challenges daily but it's all about people engagement - listening, observing, and helping.

The duties will include

Receiving alerts from remote cameras, triaging the alerts and taking appropriate follow-up action

Receiving calls from forest users who are having trouble gaining access through remote gates, vetting their credentials and remotely opening the gates (if appropriate)

Proactively monitoring security cameras across the forest

Dispatching forest security patrols and / or police to incidents

Providing client reporting

Managing user credentials within the operating systems (NX Witness, Gallagher Command Centre, Milestone)

What we can offer you

Casual hours - on call when needing cover

Full and ongoing training provided

A supportive Team environment

Pay rate of $

• per hour

Essential skills

Communication skills - both written and verbal - incident / shift reports / Radio comms

Great computer literacy skills and excellent attention to detail

Be a people person and be solution focused

Work well under pressure and ability to multitask

Ability to obtain a COA (we can assist you in getting this)

High level of computer literacy

Ability to work across a 24 / 7 roster pattern

Desirable skills

Previous experience working in a call centre or control room environment

Experience working with CCTV and / or access control software (eg NX Witness, Gallagher Command Centre, Milestone)

Further Benefits

24 / 7 Welfare Team support ensuring the safety of our officers on shift.

Full access to First Security's 'Perks' program with extensive discounts across a wide range of retailers, petrol and grocery.

Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both yourself and your family.

There will be a full onsite training, ongoing support and the opportunity for great career progression.

Applicants for this position should have NZ residency or a valid NZ work visa

#J-