ServiceNow Engineer

Description

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.

You can find more about ACC and the work we do here.

About the role | Mō te tūranga mahi

We’re seeking a dedicated ServiceNow Engineer to join our dynamic team at ACC. In this role, you’ll be responsible for designing, developing, configuring, and maintaining applications and workflows on our growing ServiceNow platform, with a strong focus on ITSM modules such as Incident, Problem, and Change Management. While Wellington is preferred, we’re open to candidates based in Auckland location.

You’ll work across a complex environment that also includes ITOM, and multiple integrations, helping us deliver seamless, fit-for-purpose digital services. Your work will directly support ACC’s mission to keep Kiwis safe and supported by enabling efficient, transparent, and customer-focused service delivery.

This is a great opportunity to apply your technical expertise, collaborate with cross-functional teams, and contribute to meaningful outcomes for people across Aotearoa.

About you | Mōu

We value potential and growth over perfection. If you meet some of the criteria and you’re enthusiastic about learning and contributing, we want to hear from you!

We encourage you to apply if you :

• Have hands‑on experience as a ServiceNow Developer, particularly with ITSM modules like Incident, Problem, and Change Management.
• Are confident working with Flow Designer, Studio IDE, Update Sets, and CI / CD frameworks.
• Have experience integrating ServiceNow with other platforms (e.g., monitoring, alerting, automation tools).
• Understand ServiceNow data models and platform best practices and can apply them to scalable solutions.
• Are a strong communicator and problem solver who thrives in a fast‑paced, collaborative environment.
• Are passionate about delivering high‑quality ServiceNow solutions that improve customer experience and business outcomes.
• You’ll bring a growth mindset, technical curiosity, and a genuine interest in making a difference for Kiwis through smart, user‑focused digital services.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.

Here are some ways we encourage that :

The appointing salary for this role will sit between $101,287 and $131,077 plus your additional 9% superannuation contribution. ACC offer a comprehensive benefits package, including an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.

Applications will run through to 5pm, Monday 17th November 2025 however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email

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