Sales & Service Administrator - Southern Cross Pet Insurance

About Us

We're on a mission to protect the pet life and boost the quality time we have with our furry friends.

Whether that's boredom busters, tips and tricks for staying healthy, or helping them stay safe from harm.

We're with you to help your pets live their best pet lives for longer.

We pride ourselves on giving our customers, and their pets, the best experience possible so you will need to be driven, have proven high performance, thrive in an agile environment and be passionate about growing within your role.

About The Role

As an Administrator at Southern Cross Pet Insurance, you'll provide essential support to our Claims Advisory and Sales and Service teams, ensuring smooth and accurate administration across customer and finance tasks.

Key Responsibilities

Meet agreed KPIs and uphold company values and ways of working

Complete customer and finance admin tasks with accuracy and efficiency

Support customers via email and phone

Communicate professionally with internal and external stakeholders

Own and resolve queries promptly

Share clear, consistent information in a positive manner

Contribute to team performance and process improvements

Collaborate across teams to support business goals

Escalate anomalies or potential fraud to the Team Leader

Understand and apply SCPI policies in all admin tasks

Assist the team in meeting service standards

About You

NCEA Level 2 or equivalent

2+ years' admin experience (insurance preferred)

Strong written and verbal communication

High attention to detail and sound judgement

Proven relationship-building and organisational skills

Proficient in data entry and Microsoft Excel / Word

Ngakau nui.

Ahurutanga.

Tikanga.

Join a proud diverse team, that's always there, always real, always true.

If you thrive in a caring, honest and open culture, we think you'll love working with us.

We know that it is our team's culture and wellbeing that will drive us forward.

That's why we prioritise not only professional development opportunities but opportunities to thrive personally, too.

We offer exceptional work / life balance and our employees are encouraged to – and rewarded for – living well.

Benefits

five days of wellbeing leave per year

health insurance for you and your immediate whanau

life insurance cover and discounts on pet and travel insurance

extra parental leave benefits and financial wellbeing support

Participate in our workplace wellbeing programme.

That's not all.

Need more time to study, volunteer or support your whanau?

You'll have the opportunity to purchase flexi leave.

Each year, you will also get to take part in a volunteer day, to contribute to a cause or community with your team.

Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish.

If you share our commitment and passion, then apply now!

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