Technical Support Admin - Coffee Care

About JDE Peet’s

JDE Peet’s is the world's leading pure‑play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L’OR, Hummingbird, Bell Tea, Jed’s, Ti Ora and more. In 2022, JDE Peet’s generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees.

We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.

Job Title

Technical Support Administrator

Job Description

We are looking for a Technical Support Administrator to join our technical team, you will play a crucial role in ensuring smooth operations by providing technical assistance to our Out of Home customers (OOH - fuel stations, cafés, and hotels etc) and administrative support to our skilled technicians maintaining our coffee machinery.

You Will Be Responsible For (Not Limited To)

• Provide phone and email assistance on the technical service support line
• Communicate and liaise with internal technicians and OOH customers with the aim to resolve technical issues via phone
• Escalate complex issues to appropriate teams and follow up until resolution
• Maintain systems data including accurate records of customer interactions, technical issues, and resolutions
• Support the implementation of Salesforce to the business
• Load and facilitate oil channel general services monthly
• Setup, amend and terminate general services agreements

Qualifications

Perks

How to Apply

Short cover letters (in the Message section) outlining your motivation to join JDE Peet’s in this role are greatly appreciated. Note : No applications are handled via e‑mail. We are currently only accepting applications of candidates who have already obtained legal rights to work in NZ without restrictions.

Location

Auckland, New Zealand

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Consumer Goods

#J-18808-Ljbffr