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Technology Area Lead - Customer Tribe

Technology Area Lead - Customer Tribe

ASB BankAuckland, Auckland, New Zealand
1 day ago
Job description

Join to apply for the Technology Area Lead - Customer Tribe role at ASB Bank

About ASB

At ASB, we believe progress is more than just financial. It's about helping New Zealanders, communities, and our environment thrive together. We're a purpose-led organisation with a proud history and a clear vision to support Kiwis in getting one step ahead. Our work is guided by strong values such as caring, integrity, courage, passion, and unity, and brought to life by a diverse team of people who genuinely care about making a difference.

Overview

As Tech Area Lead, you'll drive the delivery of strategic technology outcomes across the Tribe, ensuring alignment with the broader technology roadmap. You'll provide both technical and people leadership, acting as a key escalation point for engineering, architecture, and security challenges. Through strategic collaboration and talent development, you'll ensure the Tribe is equipped to deliver exceptional customer and business value.

Key Accountabilities

  • Shape and deliver the technology roadmap in partnership with the Tribe Tech Lead
  • Provide technical and people leadership to Chapter Leads, enabling teams to deliver greater customer and business value
  • Drive engineering uplift and best practice across the Tribe
  • Act as a strategic collaborator to Tribe Tech Lead and Chapter Leads to achieve Tribe goals
  • Partner with the CXL to ensure smooth technology delivery
  • Serve as the escalation point for engineering, architecture, and security challenges
  • Champion employee experience and foster a positive, inclusive culture
  • Develop and support learning opportunities, building a safe environment for continuous growth
  • Manage risks and dependencies, remove blockers, and ensure effective controls
  • Lead initiatives to attract, retain, and grow top engineering talent

You'll Be Responsible For

  • Delivering technology outcomes as detailed in the technology roadmap
  • Uplifting engineering excellence and ensuring compliance with technology and cyber guardrails
  • Supporting delivery of business and technology outcomes with minimal disruption
  • Leading or supporting incident response and resolving technology delivery bottlenecks
  • Escalating technology challenges with solutions, as appropriate
  • Ensuring Tribe technology systems meet standards and controls, and continually uplifting engineering craft
  • Maintaining a healthy, engaged, and effectively resourced engineering workforce

    • Ō Pūkenga | About you

    You're a strategic technology leader with deep technical expertise and a passion for developing people and culture. You bring :

  • Deep knowledge of software development, systems architecture, infrastructure, and engineering practices
  • Relevant domain experience and proficiency in the Tribe's technologies and platforms
  • Strong understanding of technology engineering best practices and industry standards
  • Proven ability to help team members grow their technical skills and foster a culture of learning, improvement, and engagement
  • Excellent communication skills to inform, motivate, inspire, align, and influence team members and stakeholders

    • Working for ASB

    ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our team, customers and community. They are what makes ASB — ASB.

  • Career Growth : Access to learning and development through training sessions, courses, and internal opportunities
  • Inclusive Culture : Join values-led teams that celebrate diversity and support employee-led communities
  • Health & Wellbeing : Southern Cross Wellbeing One health insurance, lifestyle and volunteering leave, and mental wellbeing support
  • Meaningful Benefits : Enjoy discounted banking, insurance, and a generous parental leave top-up
  • Impactful Work : Be part of a purpose-led organisation that makes a difference for New Zealanders

    • Join us and make a difference - apply today!

    Seniority level : Not Applicable

    Employment type : Full-time

    Job function : Information Technology

    Industries : Banking, Financial Services, and Investment Banking

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