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Night Manager (Full-time)

Night Manager (Full-time)

UniLodge Australia PtyAuckland, Auckland, New Zealand
1 day ago
Job description

We are seeking a full-time experienced Night Manager to oversee all overnight operations ensuring residents receive exceptional customer service.

We are seeking a Night Manager to join our inaugural team at UniLodge Auckland Central in Auckland. You will be responsible for all overnight operations ensuring residents receive a consistently exceptional experience. You shall be performing various administrative and support services and fostering a safe, secure and healthy living environment.

ABOUT THE ROLE

  • 40 hours per week across a Tuesday to Saturday roster
  • Manage, record and promptly resolve issues or emergencies that arise while on duty
  • Represent as after-hours management, taking full responsibility of the building operations
  • Act as a professional “Mentor” to residents and form a friendly and open point of contact for assistance, information and welfare
  • Assist with after-hours check in’s & customer service enquiries
  • Maintaining a full and detailed log of all incidents and call-outs throughout each shift
  • Complete all back or front-office duties as handed over by day team
  • Perform perimeter checks, manage in-house quiet hours, attend to emergencies and lockouts
  • Respond to student incidents over the shift and maintain a clean and organised hall

ABOUT YOU

  • Experience in providing hands‑on operational security and incident management in a residential setting
  • Previous Front Office experience in a Supervisor or Manager position within a student accommodation or hotel environment
  • You love living nocturnally and thrive off working a night‑time roster and have experience working night hours
  • Highly developed interpersonal skills with the ability to problem‑solve and manage conflicts
  • A focus on service and quality with the passion to deliver outstanding experiences
  • Police Vetting Check (must be willing to obtain)

    • WHY UNILODGE

    UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Living Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

    Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

    APPLY NOW

    If you’re interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.

    UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

    All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

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    Night Manager • Auckland, Auckland, New Zealand