Digital Operations Team Lead

With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co‑op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people – our taonga, every day for being uniquely them.

Our Support Centre is 1,000+ people strong, which includes 300+ IT employees, who all play a vital role in ensuring the cogs of our Co‑op stay turning and our systems stay ‘byte’-sized and ‘bug’-free.

As our Digital Operations Team Lead, you’ll head up the Digital Operations team, combining cultural, technical and process expertise to deliver best‑in‑class DevSecOps operations. Accountable for service performance across our enterprise platforms, you’ll ensure they are reliable, secure, and available 24 / 7 – all while empowering a high‑performing culture that delivers great outcomes for our people and customers.

This is a hands‑on leadership role where you’ll balance strategic thinking with day‑to‑day operations. From incident management and service delivery through to cost optimisation, automation, and continuous improvement, you’ll play a critical role in shaping how we operate at scale – ensuring our platforms and services are always ready for what’s next.

What You’ll Be Doing

• Leading, coaching, and developing the Digital Operations team to build capability, drive high performance, and deliver great service outcomes.
• Owning day‑to‑day operations including incident response, service performance, and clear communication with key stakeholders.
• Building and evolving our digital operations capability – uplifting CI / CD maturity, embedding automation, and strengthening operational resilience.
• Driving cost optimisation, governance, and lifecycle management across our cloud infrastructure platforms.
• Partnering with IT and business stakeholders, vendors, and architecture teams to ensure operational excellence and deliver business value.

Ko Wai Mātou – About Us

Kia ora. We’re Foodies. You know New World, PAK’nSAVE and Four Square right? That’s us!

Ngā Painga - What We Offer

We’re committed to providing awesome experiences for our people, including offering a range of benefits :

He Kōrero Mōu - About You

You’re a proven technical leader with a passion for building high‑performing teams, developing capability, and delivering outcomes in complex enterprise environments. With deep experience across infrastructure architecture and DevSecOps operations, you’re someone who thrives in fast‑paced, customer‑focused settings where collaboration, innovation, and operational excellence matter most.

You’re not only technically strong, but also a great communicator and relationship builder. Whether it’s guiding your team, engaging with stakeholders, or managing vendors, you bring influence, clarity, and a collaborative working style – all while being able to work autonomously and make confident decisions. Adaptable and curious, you’re comfortable with change, challenge, and the need to constantly evolve.

You’ll Bring

Experience Awesome. Achieve Awesome. Be Awesomely You.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and / or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to (email protected) . Accessibility support could include interview location, sign language interpreter, assistive technology.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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