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Customer Success Specialist

ZatoWorkFromHome, Auckland, New Zealand

2 days ago

Job description

We're putting the feelers out for our next Customer Success Specialist at Zato.

If you know the accounting tech space and want to help firms transform how they work with AI, now’s the perfect time to jump on board - big growth ahead, scope to shape the function, and plenty of variety day to day.

Sound like a fit (or know someone who’d be great)? We’d love to chat.

Key Responsibilities

Build strategic relationships with customers across NZ, AU and beyond
Deliver an exceptional customer journey
Provide tailored product support and monitor adoption, satisfaction and time-to-value
Help evolve our customer success playbook, systems and reporting as we scale
Work closely with Sales and Marketing to support retention and growth
Gather customer feedback and translate it into clear insights for Product
Represent Zato at customer events, demos and industry conferences

Why Join Zato?

Zato is founded by outsourcing experts with 20 years and more than 1 million ledgers under their belts. At Zato, we’re not just building software. We’re redefining how accountants work. Our native AI, end-to-end platform removes up to 80% of the manual work in preparing financial statements, freeing accountants to focus on what matters. If you're into fast-paced environments and changing the game, we’re your people.

Skills & Qualifications

5+ years in a customer-facing role, ideally in SaaS or accounting tech

Strong communicator who can break down complex tech clearly

Proactive, organised and comfortable juggling multiple customers

Confident running onboarding, training, implementation and support sessions

You bring a startup mindset - adaptable, fast-moving and solutions-focused

Bonus : Experience working with accountants or have an understanding of how firms operate

Who Thrives Here?

Expansive thinkers who’re adaptable, curious and capable

Innovation chasers who love being front of the wave and open-minded to what’s next

Those who roll their sleeves up, own their lane, and occasionally jump in to support someone else’s

How we’re different

Vision and muscle : We’re well-funded and backed by a hard-hitting Board who see the scale of the opportunity. Our strategy isn’t guesswork - it’s grounded, ambitious and in motion.

Startup energy, driven by experience : Our team is led by proven hands who’ve built and scaled before. They move fast, execute sharply, and lead with values - not ego

Tech with teeth : We’re a true AI-first product. This isn’t a bolt-on efficiency tool, it’s a complete production platform transforming compliance from the ground up

Hybrid work culture : With epic Auckland Central offices and the flexibility to work from home two days a week, we balance momentum with humanity. Expect a flattish structure, collaboration, connection and banter

Global brains, local hustle : With team members across New Zealand, Australia, India, and North America, we bring 24 / 7 momentum, diverse thinking and opportunity beyond your post-code

Seniority level : Mid-Senior level

Employment type : Full-time

Industries : Technology, Information and Internet

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Customer Specialist • WorkFromHome, Auckland, New Zealand