Change Management Consultant (M365 Adoption Focused)

Join Engage Squared as a Change Management Consultant (M365 Adoption focused).

Engage Squared is an award-winning, fast-growing company that believes in great workplace culture and invests in its people.

We are on a mission to empower employees to enjoy work more by using Microsoft tools to make work more productive, collaborative, and connected.

We specialize in creating modern workplaces with Microsoft technologies; helping organizations to work better, together, faster.

Our vision is to create a world where every employee has access to the tools, knowledge, and information they need to enjoy work.

We have offices across Australia, New Zealand, Japan, and Bali.

This role is open to anyone located in Auckland or Wellington.

About the Role

The successful candidate will play a key role supporting the growth of our Transformation and Change (Technology Adoption Change Management) practice, contributing to the successful delivery of quality projects to our clients.

You will be responsible for putting the user at the centre of everything we do – helping to bring the critical people side of change to the design and launch of new technology.

This includes assessing current pain points, designing and delivering technology adoption change management strategies, supporting the delivery of training and communication campaigns.

Responsibilities

Conducting change impact assessments, training needs analysis, developing user personas and business scenario analysis

Developing and preparing change strategies, contributing to the development, leading, and supporting of activities designed to effect culture change and meet alignment objectives

Creating and tailoring material such as videos, user guides and awareness communications

Delivering product-specific and scenario-based training virtually and in-person

Creating a positive perception of the change by developing messaging and techniques to respond to resistance, improve change willingness, and emphasize benefits

Taking part in demos / roadshows at client sites in lead-up to go-live or during launch

Engaging with end-users through analysis interviews, focus groups and during launch phase at genius bars or floor walking

Undertaking analysis and reporting on the effectiveness of change & adoption campaigns on end users

Staying abreast of product changes within the Microsoft ecosystem, to support continued enhancement of our collateral and internal knowledge, including running Brown Bags to keep our staff up to date with latest functionality

Ongoing involvement in internal innovation of our approach and deliverables

Liaising with Project Managers through project lifecycle and light touch ownership of project resourcing and budget requirements

Where required, involvement in Engage Squared marketing events such as Office 365 User Groups, Responsive Coffee, webinars, etc.

Skills And Requirements

Excellent experience writing and distribution of communications both internally and with our customers.

Working knowledge of Microsoft 365 applications, e.g. Copilot, Viva Suite, Microsoft Teams, OneDrive, SharePoint Online, etc.

Understanding of PROSCI, or similar change management methodologies.

Ability to engage with stakeholders, understanding business needs, running requirement workshops and documenting requirements.

Experience facilitating training sessions.

Experience in communications and stakeholder engagement highly desirable.

Consulting experience highly desirable.

Proven experience creating custom user training collateral (user guides, videos, flyers).

Proven ability to work in a time-sensitive environment.

Certifications

PROSCI certified (highly desirable)

Microsoft Adoption Specialist Certification (desirable)

Additional Information

We value inclusivity and diversity at Engage Squared.

Please reach out if you don't have everything that we're asking for, but think you have the right skills and attitude to be great in this role!

We like to make our hiring decisions based on a combination of aptitude and passion, not just experience, so if you're keen to apply and need reasonable adjustments please let us know.

Metadata

Seniority level : Entry level

Employment type : Full-time

Job function : Business Development and Sales

Industry : IT Services and IT Consulting

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