Fixed Term Customer Service Delivery Representative - Aquatics

OverviewThis position sits within the Customer and Community Group and reports the Service Delivery Lead – Aquatics.

Customer Service teams are the voice of the customer and the face of the community.

This opportunity will give you the tools to deliver excellent customer service and could lead into the many customer service career streams within Council.Location and term : This role sits onsite at Hamilton Pools, who encourage growth, autonomy and have a great supportive culture.

We have 3 Fixed term positions available from beginning October 2025 to end of March 2026.Position 1 - Tuesday 2pm-8pm, Thursday 2pm-8pm, Sunday 11 : 30am-8pm = 19 hoursPosition 2 - Monday 1 : 30pm-8pm, Saturday 12pm-8 : 30pm = 14 hoursPosition 3 - Wednesday 2pm-8pm, Friday 1 : 30pm-8 : 30pm = 12 hours

Job DescriptionHe angituutanga : The opportunityAre you passionate about delivering exceptional customer experiences?

Do you thrive in a professional, friendly, and customer-focused environment?

We're looking for a Customer Service Delivery Representative who brings warmth, professionalism, and a proactive attitude to every interaction.

What You'll Be DoingCreating a welcoming and inviting environment that leaves a lasting positive impression.Providing excellent customer service where every customer feels heard, informed, and valued.Responding to customer enquiries consistently and in alignment with our customer-centric values.Supporting sales for our various products, going above and beyond to ensure a positive experience.Collaborating with your team and using initiative to contribute to shared success.Bringing a continuous improvement mindset to everything you do – always asking, "Is there a better way?"

QualificationsOo puumanawa me oo wheako | Your skills and experienceHave experience on computer systems such as Outlook, Microsoft Excel and Word, although specific system training will be provided.Have previous experience in direct sales, ideally in a Fitness Centre or Learn to Swim school setting.Thrive in an upbeat, fast paced workplace, can handle cash and maintain accurate records on the go.Are always up for a laugh, have a calm approach and can confidently interact with people from all walks of life.Have a positive vibe that customers warm to and a natural ability to create a welcoming inclusive environment no matter the circumstances.If you are someone who prefers to work alone, want to focus on only one thing at a time or need an environment that's predictable this role may not be for you.

Additional InformationWhat's the salaryHourly rate is $29.00 dependent on skills and experience.What we offerOpportunities for professional development.Free annual health checks and flu vaccination.Eye testing / glasses cost reimbursement.Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

How to ApplyView the Position DescriptionClick applyComplete your applicationIf you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file.

Alternatively, you can use the "Write a message to the Hiring Team" text box.

Applications close on : 17 / 09 / 2025Note : We will be shortlisting as we receive applications.Council is committed to honouring the principles of Te Tiriti o Waitangi / Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.All candidates will be notified of the outcome on their application via email.

Short-listed candidates will be required to complete an interview process, reference checks and a criminal check.

Further background checking will be required when relevant to the role.

View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here.It is important to us that we support you throughout our selection process (interview and assessments).

If you have any access needs during this process, let us know in advance so we can make sure these are met.As a council, we believe in creating a welcoming environment where everyone feels valued and belongs.

We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.This role is being sourced directly.

If / where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies.

Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.

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