Customer Experience Specialist – Inbound Contact Centre

Customer Experience Specialist – Inbound Contact Centre

Customer Experience Specialist – Inbound Contact Centre

Finance Now | 12-Month Fixed Term Contract | Invercargill | $60,200

We’re looking for someone who enjoys talking to people, solving problems, and being part of a tight‑knit team starting in January 2026. If that sounds like you, you might be the next Customer Experience Specialist to join our inbound contact centre at Finance Now.

Whether you’ve worked in retail, hospitality, admin, or another customer‑facing role, we’d love to hear from you. We’re open to all kinds of backgrounds; what matters most is your attitude, your willingness to learn, and your genuine interest in helping others.

A bit about us

Finance Now is a New Zealand‑owned company that’s been helping Kiwis with personal, retail and business finance for over two decades. We're proud of the work we do and the people who make it happen. When you join us, you’re joining a supportive, down‑to‑earth team that values collaboration, growth, and great service.We’re proud of the work we do and have recently won the Financial Services Support category at the CRM Contact Centre Awards as well as finalists at this year's Best Places to Work awards.

What the role involves

• Speaking with customers and answering their questions
• Guiding people through finance solutions in a clear, helpful way
• Working closely with your team to make sure things run smoothly
• Following compliance processes and keeping accurate records

You’ll be part of a busy environment, but you won’t be doing it alone; we’ve got your back with full training, supportive leaders, and collaborative team culture.

Who we’re looking for

Why Finance Now?

Hear from the team

"You’ll play a crucial role in helping people explore life‑changing financial solutions. It’s a chance to really grow your customer service and financial knowledge while making a meaningful impact." – Customer Experience Manager

Apply Now

If you are ready to take the next step in your career and want to do it with a company that is committed to your development – we’d love to hear from you.

All applicants will be required to complete a Ministry of Justice Check, Credit Check, and Typing Test.

You must have New Zealand Residency, Citizenship, or a minimum 24-month Work Visa for this role. Unfortunately, we are not able to sponsor visas for Customer Experience Specialist roles.

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