Store Manager (Branch Head)

About the Job

Location : Luzon, Visayas, Mindanao

Corporate Title : Manager to Assistant Vice President

Work Arrangement : Onsite

Our Branch Banking Group team is looking for experienced professionals to join us in different locations nationwide with the role of Store / Branch Manager.

In this role, you will lead the way, turning your branch into a hub of growth, new ideas, and strong customer bonds.

You will do more than manage, you will make the branch a standout for success and happy customers by selling great products, building relationships, and helping your team grow.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow.

We value teamwork and individual initiative.

Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

Responsible for making the branch the main distribution channel of the bank by selling its products and services

Grow and deepen relationships with existing clients by offering other products and services suitable to them

Implement marketing programs / strategies that would promote products, increase new bank customers, and maximize existing customers' share of wallet

Mentor and coach the branch sales team, Relationship Officers (RO), Sales Associates, and New Accounts

Approve transactions and oversee the performance of service in the branch that would impact customer satisfaction and relationships

Perform compliance / governance and risk management requirements based on the policies and framework set by the bank

Perform customer service standards by applying the right attitude and skills using the EastWest Service Pillars and Service Standards

What we're looking for

Bachelor's Degree, preferably in a business course

Equivalent experience in the banking industry is required

Strong leadership skills and a track record of effectively managing a sales team

In-depth knowledge of banking products, services, and industry regulations

Excellent communication and interpersonal skills for building and maintaining customer relationships

Demonstrated ability to meet and exceed sales targets

What you can expect from joining our team

Career development and training opportunities

Competitive salary package and benefits

Performance-based incentives and recognition programs to reward high-performing individuals

Sign-on Bonus (SOB) subject to eligibility

Opportunity to work with industry experts and be mentored by them

Defined career progression paths to guide you in your professional growth

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