Mail And Customer Services Officer

OverviewMail and Customer Service Officer | Auckland | Multiple locations.

Permanent Part-Time role across several Auckland branches, including Highbrook, Botany and Howick.

Salary : $27.51 per hour plus nightshift allowance between 8pm–6am ($3.21 per hour).

ResponsibilitiesCarry out counter work and interact with customers (mainly through parcel collection), at front counters and by phone.Champion NZ Post products and services, provide information and access to resources for customers, and respond to inquiries, requests or concerns.Be part of the mobile team, starting in Highbrook and rotating to Botany and Howick for processing; develop problem-solving skills in a busy, varied environment.ShiftMonday : 03 : 15 – 10 : 15Tuesday : 03 : 15 – 08 : 45Wednesday : 03 : 15 – 08 : 45Thursday and Friday : To be confirmedSaturday : 03 : 15 – 12 : 15What We Can OfferLearning and development opportunities to support your career goalsA values-driven organisation that supports and respects its employeesA safe and secure work environmentWhat We Need From YouBe available for the above days and timesMust have a full clean NZ Driver's LicenceReliable transport to get to and from the East Tamaki branchProblem-solving skills – ability to think on the fly and find optimal outcomesAdministration and data entry skillsConfidence to interact with people from all backgrounds face to face, by phone and by emailBenefitsDiscounted health insurance plans for you and your familySpecial rates on holiday home accommodation around New ZealandWellness portal access to help you lead a healthy lifestyleEmployee Assistance programme for support when neededAll applicants will be required to provide proof of eligibility to work in New Zealand.

Any appointment will be subject to a satisfactory drug test and security check.

NZ Post is a values-based organisation with the behaviours and attitudes that underpin our culture : Bring the real you, Stronger together, Deliver the best.

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