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Customer Care Specialist (Fixed Term until 1st Feb 2026)

Customer Care Specialist (Fixed Term until 1st Feb 2026)

The Warehouse GroupHamilton, Waikato, New Zealand
23 days ago
Job description

Overview

The Warehouse Group is looking for enthusiastic individuals to join our team as Fixed Term Customer Care Specialists for the busy peak season. This role focuses on providing excellent customer service to shoppers across The Warehouse and Warehouse Stationery online stores, supporting customers via live online chat, as well as phone and email channels.

Responsibilities

  • Manage customer enquiries with a strong resolution focus.
  • Build rapport by actively listening and adapting your communication style.
  • Switch between chat, phone, and email support as needed.
  • Manage cases efficiently and follow up within agreed timeframes.
  • Stay up to date with processes, procedures, and products so customers receive accurate information.

Work Schedule

This is a fixed term role from 20 October 2025 to 1 February 2026 for the peak trading period. You’ll need to be available to work 40 hours per week between 8am and 7pm, including some weekend shifts.

Qualifications

About You

Passion for customer service is a must. While previous contact centre experience would be great, what we’re really looking for are people who live and breathe our values and can bring :

  • Reliable, responsible, and proactive approach to work.
  • Strong customer service skills – whether gained in retail, hospitality, call centres, or elsewhere.
  • Excellent communication skills (written and verbal), with the ability to stay calm and empathetic under pressure.
  • Solid computer literacy and strong attention to detail.
  • The ability to adapt quickly and work towards targets and KPIs.
  • A positive, team-focused attitude and a genuine passion for helping customers.

    • Additional Information

    You’ll be part of a supportive and diverse team who are passionate about delivering great customer experiences. This is a fantastic opportunity to get your foot in the door with The Warehouse Group and gain experience in a fast-paced, customer-focused environment.

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    Specialist Fixed Term • Hamilton, Waikato, New Zealand