Customer Service Representative

OverviewMatthews Packaging & Hygiene are looking for a customer service representative to work at our Mangere Distribution Centre located at 59a Mahunga Drive, Mangere Bridge, Auckland.

This position is full-time, 7 : 00am - 4 : 30pm, Monday to Friday.ResponsibilitiesThis role will be the first line of contact with customers when they call or email for assistance.

You will ensure that our customers receive the best customer service by reacting quickly and effectively to customers to make each interaction with Matthews Packaging as positive as possible.

The role is primarily based in the office and warehouse, including manual handling and physical work.

duties include providing quality service to enhance the brand we offer.The successful candidate will work Monday to Friday from 7 : 00am - 4 : 30pm and will handle a variety of tasks with a high level of customer service in every customer contact.Qualifications and SkillsExceptional spoken English skills and customer attitudeEffective general administrative skills, with experience in handling and processing routine documentationMust have intermediate level computer operating skillsMicrosoft Office skills to intermediate level, particularly Outlook and ExcelOrder processing and problem-solving skillsAttention to detail, time management and organisational skillsAbility to deliver outstanding performance in a fast-paced environment while staying calm under pressureAn outgoing, friendly, focused personality who can communicate well with all sectors of the businessPrevious experience in the packaging / hygiene industry is highly regarded but not essentialA forklift license and a full driver's license would be an added advantageWhat we offerWe offer a supportive and happy team culture / environment, with training provided to ensure that you are successful in your role.Applicants for this position should have NZ residency or a valid work visa.

Candidates will also be required to undergo pre-employment drug and alcohol testing as well as ACC and MOJ checks.If you think you have what it takes to contribute to the ongoing success of our hardworking and fun team – then APPLY NOW!

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