Dispute Resolution Manager H & T

Lead a high-performing team, shape strategic direction, and make a real difference for tenants and landlords across Aotearoa.

Salary range : $118,390–$143,639 + KiwiSaver + Wellness Benefit

Are you a people-focused leader with a strong operational background?

Do you thrive in a dynamic environment where collaboration, service excellence, and continuous improvement are key?

We're looking for a Dispute Resolution Manager to lead our Tenancy Dispute Resolution team in Hamilton.

This is a pivotal role in MBIE's Tenancy Services, delivering high-quality dispute resolution under the Residential Tenancies Act and Unit Titles Act.

What you'll be doing :

Leading a team of dispute resolution coordinators, primarily based in Hamilton, and supporting a nationally consistent service.

Driving service delivery excellence through best practice case management.

Fostering a respectful, inclusive, and customer-focused team culture.

Championing continuous improvement and quality management to future-proof our services.

Contributing to strategic leadership and stakeholder engagement across the Tenancy Dispute Resolution service.

Ensuring our services meet the needs of Maori and Aotearoa's diverse communities.

Leading cross-team collaboration and strategic initiatives to enhance service delivery.

Skills and Experience Required

Proven experience managing service delivery functions in large, complex organisations.

Strong leadership skills with a track record of motivating and developing high-performing teams.

Strategic thinking and experience leading change or improvement programmes.

Cultural competence and a commitment to inclusive service delivery.

A genuine commitment to people leadership — creating an environment where individuals feel valued, supported, and empowered to grow, contribute, and thrive.

Excellent stakeholder engagement and relationship management skills.

Understanding of public sector service delivery and alternative dispute resolution, or the ability to quickly develop this.

Must have the legal right to live and work in New Zealand

Join us and help shape a fair, responsive dispute resolution system for all New Zealanders.

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Maia – Bold and brave

Pae Kahurangi – Build our Future

Our aspirations are echoed in our Maori identity – Hikina Whakatutuki – which broadly means 'lifting to make successful'.

MBIE recognises the partnership founded under TeTiritio Waitangi between Maori and the Crown and is committed to giving effect to TeTiritio Waitangi.

We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups / organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

Applications close on Monday 27 October

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