Technical Delivery Manager - D365

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DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

DXC Practice for Microsoft

The largest independent Microsoft Dynamics partner in the world, the DXC team in Australia, New Zealand and the Pacific supports over 1,200 customer sites in the region. We specialise in new implementations and upgrades to cloud-based industry-specific solutions, powered by Microsoft Dynamics 365 .

We are seeking a dynamic and experienced Technical Delivery Manager to join our Microsoft Practice. The ideal candidate will have a strong background in overseeing technical managed services and enhancement delivery within the D365 CE ecosystem. This role requires effective leadership, excellent communication skills, and a deep understanding of Microsoft technologies.

We require a NZ Citizen for this one.

Responsibilities

• Lead the end-to-end support and enhancement of D365 CE and integration solutions, ensuring timely and within-budget.
• Demonstrate a solid understanding of Microsoft Dynamics 365 Customer Engagement platform and associated technologies.
• Provide technical guidance and expertise to the managed services team.
• Delivery Expertise and Point of Contact : TDMs serve as the primary point of contact for all technical delivery commitments made by DXC to clients.
• Ensure seamless execution of services and solutions by understanding the offering thoroughly, addressing technical queries, and managing delivery expectations.
• Building Strong Client Relationships : establish trust with clients, understand technical objectives, pain points, and desired outcomes.
• Accountability for Efficiency and Insights : accountable for productivity and efficiency goals, leveraging automation, analytics, and data-driven insights.
• Operational Excellence and Delivery Assurance : hands-on delivery leads with a requirement to dive into details, ensuring outcomes meet expectations.
• Leveraging Innovation and Value Creation : collaborate with capability and offering teams to bring innovative technologies and ideas to the table.
• Service Quality : build and manage quality discipline across services ensuring consistent excellence.
• Team Management : lead their teams, focusing on engagement, skill development, and recognition.

Experience Required

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

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