Restaurant Process Improvement Manager

As the Restaurant Process Improvement Manager, you will take full responsibility of the restaurant’s operations, lead day-to-day service excellence, and manage the process improvements across the business. We’re looking for a dynamic leader with a passion for hospitality and the ambition to grow into a multi-site management role.

This is a full-time permanent position , offering 30 to 35 hours per week.

Key Responsibilities :

• SOP Development & Compliance – Create, maintain, and train staff on SOPs across all operations. Implement testing and monitoring to ensure efficiency, compliance, and accountability.
• Operational Oversight – Manage rosters, floor plans, and service flow for maximum productivity. Monitor kitchen and FOH performance, resolve issues promptly, and oversee readiness from open to close.
• Bustle System & EOD Reporting – Operate and maintain the Bustle POS, including menu updates, pricing, specials, and live service monitoring. Complete accurate end-of-day cash-ups and prepare daily sales reports. Train staff for consistent system use.
• Online Ordering & Reservations – Manage Uber Eats, First Table, Quando, and other digital channels. Maintain availability, promotions, and customer communications to drive revenue and engagement.
• Health, Safety & Food Compliance – Enforce NZ Food Control and workplace health & safety standards. Conduct regular checks, maintain compliance records, and promote a culture of cleanliness and safe practices.
• Stock, Supplier & Cost Control – Oversee inventory, stock counts, and cost control. Manage supplier relationships, negotiate competitive pricing, and align ordering with sales forecasts.
• Financial Reporting & KPIs – Track labour costs, waste, revenue, and satisfaction metrics. Prepare weekly performance reports with actionable recommendations.

Who We're Looking For

Position Details :

Why Join Us?

Sound like you?

Apply now with your CV and a cover letter telling us why you’re the right fit. Please note only New Zealand citizens or residents will be considered for this role.