Service Designer

Discover a career with purpose at MBIE

Discover a career with purpose at MBIE

• 2 year Fixed tern / secondment begining mid Jan
• Bring your Service Design and Customer Experience expertise to Immigration New Zealand
• Contribute to better migration outcomes for all by ensuring our services are user-centred and delivered efficiently and sustainably.
• Location Wellington CBD
• Salary range $85,537 - $101,911 Tenei turanga - About the Role :

At Immigration New Zealand, we provide a wide range of services to migrants and to Aotearoa New Zealand, including visa application, refugee, and border entry decision-making services.

We work with international organisations and industry partners to improve border security and make immigration to New Zealand easier while protecting both migrants and New Zealand.

We lead government strategy designed to help migrants settle in New Zealand.

You will be working within the Service Design and Implementation branch.

Our branch's purpose is to contribute to the immigration system by designing and delivering change that meets the needs of our customers and our people.

The Service Designer role is a specialist position working as part of a team which is accountable for providing improvement and service design capability that makes products and services easy for customers and staff to use and to deliver.

You will bring expertise that will support the business to understand how people behave and use this to inform design options and decisions that build a consistent and high-performing Immigration system.

As a Service Designer you will apply your expertise in user-centred design, from initial concept through to design, test, technical integration and implementation of new and enhanced capability to systems that support the Our Future Service programme of work.

The role will work within a multidisciplinary team in a matrix model.

Nga pukenga me nga wheako e hiahiatia ana - Skills and Experience Required

Applicants must be New Zealand citizens or New Zealand permanent residents to apply for Immigration New Zealand roles.

Etahi korero mo MBIE - About MBIE :

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Our aspirations are echoed in our Maori identity – Hikina Whakatutuki – which broadly means 'lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi.

We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups / organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi.

Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei.

He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui.

E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.

Me pehea te tono - How to Apply :

Click here to view a position description.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Dorinda Te Kiri at

Applications close 23 November