Customer Experience Representative - Customer Experience

Customer Experience Representative - Customer Experience

Join to apply for the Customer Experience Representative - Customer Experience role at NZX Limited.

As New Zealand's Exchange, we are passionate about working with our customers and stakeholders to grow the markets NZX operates.

The markets generate wealth integral to New Zealanders' prosperity and help New Zealand companies get ahead.

As a Customer Experience Representative, you will be the "face" of our business, representing and delivering an excellent customer experience.

As the first point of contact for inbound enquiries across all communication channels for Smart and SuperLife, you will cover a range of customer service-related duties within the team and liaise with other key areas of the Customer & Operations teams.

Key Responsibilities

Respond to inbound customer service requests for SuperLife and Smart customers across all products in a timely manner as all requests must be actioned and / or processed accordingly within Service Level agreements.

Deliver a first-class customer experience by handling all customer interactions promptly, efficiently, respectfully and with a high level of integrity at all times.

Identify, manage or escalate complaints in a way that gets the best possible outcome for the customer and the organisation.

Help identify and assist in the development of service enhancements, consistently striving to create better working practices.

Build positive relationships with internal and external customers by ensuring the experience is easy, efficient and accurate.

Qualifications

Recent experience in customer service or contact centre roles in the financial services industry.

Experience in the funds management sector will be highly advantageous.

Relevant tertiary qualification preferable.

Good numerical and computer skills – particularly Microsoft Excel and a highly organised approach to work.

In addition to this you will have a passion for providing outstanding customer experience, the talent to have difficult conversations professionally, strong attention to detail, excellent time and work management, and the ability to follow processes and identify opportunities for improvement.

This is a full-time, permanent position in Auckland.

If you are interested in this opportunity, please apply now with your resume and cover letter by Friday, 7 November

We will be assessing applications as they are received, and the closing date is subject to change – don't wait to apply!

For further information or a copy of the position description contact

Only people with the right to work in New Zealand may apply for this position.

For advice on obtaining a New Zealand work or residence visa visit .

Seniority Level

Entry level

Employment type

Full-time

Job function

Customer Service

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