Assistant Manager

Get AI-powered advice on this job and more exclusive features.

Overview

Are you a dynamic, confident, and highly organized leader ready to make a significant impact? We are currently seeking a motivated Front Office Assistant Manager to join our vibrant Front Office team. This role comes with a high level of responsibility, offering an exciting opportunity to showcase your leadership skills and contribute directly to exceptional guest experiences.

Responsibilities

• Oversee and manage the day-to-day operations of all Front Office functions, ensuring smooth coordination across all hotel departments.
• Act as a Manager-on-Duty in the absence of senior management, holding responsibility for the efficient running of the entire hotel.
• Supervise all guest arrivals and departures, ensuring efficient room allocations and seamless check-in / check-out processes.
• Maintain regular and effective liaison with Maintenance, Housekeeping, and Reservations departments to ensure guest requests and operational needs are met accurately and in a timely manner.
• Ensure full and accurate utilization of all Front Office systems, producing a range of accurate reports to meet operational needs.
• Maintain comprehensive knowledge of emergency procedures and general health and safety protocols, ensuring compliance and preparedness.
• Lead, motivate, and manage a diverse team of Front Office team, fostering a positive and productive work environment.
• Contribute to the ongoing coaching, training, and development of the Front Office team.
• Effectively manage and reconcile daily financial transactions and hotel trading accounts.
• Prepare, review, and analyze daily reports and statistical information, ensuring accuracy and compliance with service standards and auditing requirements.
• Ensure all hotel and brand standards are consistently maintained, profitability is maximized, and guest needs are anticipated and met.
• Ensure the delivery of an exceptional guest experience, actively engaging with guests and proactively resolving any concerns or complaints.
• Promote hotel services and facilities, identifying and actioning upselling opportunities.
• Ensure the safety and security of hotel guests and their property, adhering to established protocols and emergency procedures.

Applicants must be available to work on a rotating schedule, including weekends and public holidays.

Qualifications

Benefits

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you\'re welcome to let us know.

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr