Travel Customer Experience Representative (Remote)Prestige Travel Agency by Mich • Wellington, New Zealand

Travel Customer Experience Representative (Remote)

Prestige Travel Agency by Mich • Wellington, New Zealand

14 hours ago

Job type

Quick Apply

Job description

Job Description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
Assist clients with travel bookings, modifications, cancellations, and special requests.
Provide accurate information on destinations, travel requirements, and agency policies.
Follow up with clients to confirm itineraries and satisfaction.
Resolve customer concerns with empathy and effective problem-solving.
Maintain accurate client and booking records.

Qualifications

Excellent written and verbal communication skills.

Customer service experience required; travel or hospitality experience preferred.

Strong organizational skills and attention to detail.

Comfortable with technology and learning booking systems and CRM tools.

Ability to work independently in a remote setting.

Passion for travel and client-focused service.

What We Offer

Fully remote, flexible work environment.

Career growth opportunities within the agency.

Travel perks and industry discounts.

Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.

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Customer Experience • Wellington, New Zealand

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