Customer Service Coordinator / Wellington

Customer Service Coordinator / Wellington

Posted : 03 / 11 / 2025

Closing Date : 24 / 11 / 2025

Job Type : Permanent - Part Time

Location : Wellington

Job Category : Animal Welfare,Customer Service

ABOUT US

The SPCA protects over 30,000 animals every year.

Through rescue, rehabilitation, sheltering, and advocacy, we make a real difference in the lives of animals across New Zealand.

Our Animal Services teams run 28 Centres, from Kerikeri to Invercargill, and are central to our mission of improving animal welfare.

ABOUT THE TEAM

Our Centres are dedicated to rescuing, caring for, and rehoming animals in need.

They are the face of the SPCA in their communities, creating real, lasting change for animal wellbeing.

From Centre Managers to Animal Attendants, our teams are passionate, driven, and committed to both animal welfare and community connection.

ABOUT THE ROLE

We have an exciting opportunity for a Customer Service Coordinator to join our Animal Services team at SPCA Centre Wellington.

Hours : 32 hours per week, Monday, Friday, Saturday and Sunday 8am–5pm

This role is rewarding and essential but also demanding.

You'll witness the best and worst of animal care, requiring resilience, compassion, and energy.

In return, you'll experience the unique fulfillment that comes from making a real difference.

As the first point of contact you'll :

Answer queries face-to-face, over the phone, and via email in a helpful, professional manner

Process animal adoptions, matching pets with the right homes

Triage animal ambulance calls, schedule foster pick-ups and returns, and induct new foster parents

Represent SPCA positively in the community, working with stakeholders and veterinary partners

You'll be the hub of the Centre, the person who knows how things work, ensures smooth operations, and ensures everyone feels valued and supported.

ABOUT YOU

You are an animal advocate with a genuine passion for welfare, care, and education.

You enjoy working with both humans and animals and share our vision, purpose, and values.

You'll also have :

Strong teamwork and a friendly, positive attitude

Excellent communication and customer service skills

Solid computer skills, including experience with POS systems

Experience working with volunteers, increasing engagement and capability

Influencing, conflict management, and problem-solving skills

Ability to think on your feet and stay calm under pressure

High empathy, resilience, and adaptability

Experience in a busy, multitasking environment

Experience working in a community-facing role

Understanding of animal welfare (animal handling experience or qualifications is a bonus)

OUR PURRKS

We are a passionate, purpose-driven team dedicated to making the world a kinder place for animals.

Other benefits include :

The opportunity to make a real difference in animal welfare across New Zealand

Ongoing support, learning, and development opportunities

Ability to contribute fresh ideas and be involved in meaningful projects

Working with like-minded, passionate people

Paid day off on your birthday

On-site parking

HOW TO APPLY

If you're ready to be part of the team, apply now!

Applications may be reviewed as they are received, so we encourage you to submit your application now!

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