Retail Duty Manager

This role is to organise and oversee the daily operations of the store, ensuring smooth functioning and high standards of customer service.

This role is critical to the expanding business so we need someone who can hit the ground running from the word get go!

In return you get to be part of a great team and have the ability to grow your career.

You will work closely with the General Manager and the wider team to implement purchasing and marketing strategies, set and monitor stock levels, and maintain compliance with company KPls and policies.

Working on the shop floor, you are in constant contact with customers, staff, and suppliers.

Your role is to lead and support staff in delivering excellent customer service, manage supplier relationships, and maintain accurate records of stock and financial transactions.

Key Responsibilities & Accountabilities :

• Oversee daily store operations to ensure KPls and service levels are consistently met
• Decide on product range, monitor stock levels, and maintain high presentation standards
• Support purchasing and supplier negotiations, assist in setting prices, and plan promotions
• Guide and supervise staff, including rostering, training, and coaching for performance
• Maintain accurate records of stock, sales, and financial transactions
• Assist with store budgeting and monitor financial performance
• Ensure compliance with health and safety and other legal requirements
• Monitor competitor activity and market trends, and provide feedback to management
• Act as a point of contact for suppliers, contractors, and external agencies
• Plan and manage store displays and promotional events
• Oversee resolution of customer and supplier enquiries and complaints
• Providing product knowledge and advice to customers on the shop floor, and training staff members
• Coordinating newsletters and social media posts to promote the store
• Overseeing cash handling and ensuring financial accuracy
• Supporting collaboration across office, warehouse, and shop teams

Key requirements :

A Diploma in business, management, or retail (or equivalent qualification) OR

At least 3 years of relevant retail management experience

Highly desirable :

A specialist qualification in wine or spirits (such as the internationally recognised WSET awards in Spirits or higher) reflecting the company's focus on premium and unique product offerings and their wholesale customers' need for expert product advice

Strong leadership skills, with proven ability to supervise and develop staff

Demonstrated experience working in premium or specialist retail environments

If you have a passion for the premium end of the liquor industry and are looking for a role with responsibility within an experienced team, then we would love to hear from you.

Working days and hours can be negotiated with the right candidate to ensure a favourable fit.

To express you interest please send a cover letter personalised for this role and your CV.