Fixed Term Travel Centre Customer Services Representative

Overview

Join Our Team as a Customer-Facing Superstar!

Location : InterCity Travel Centre, Auckland CBDContract : Fixed Term Full-Time (October 2025 - April 2026)

Are you passionate about creating unforgettable travel experiences?

Do you thrive in dynamic, customer-facing roles?

If so, we want you to join our team at InterCity—New Zealand's largest passenger transport network, and part of the Entrada Travel Group.

Entrada Travel Group is a leading tourism and travel operator, with an extensive collection of high-quality experiences across New Zealand and Australia.

In New Zealand, we offer a unique and broad range of passenger experiences, with iconic brands such as InterCity, Explorer Bus, Auckland Whale & Dolphin Safari, Northland Ferries, and sightseeing brands GreatSights, awesomeNZ and Gray Line NZ.

In tropical North Queensland Australia, we own and operate a unique collection of dive and snorkel tours and liveaboard experiences, island, and inner cruises.

In 2023, we welcomed Greyhound Australia (headquartered in Brisbane) to the Entrada family.

About Intercity :

Intercity is New Zealand's largest passenger transport network, connecting people, places and experiences nationwide.

Together with our premium day tours business GreatSights, it has a network of more than 600 destinations around the country, with over 130 services each day.

Among its services are InterCity GOLD premium seats, Intercity SLEEPER overnight journeys between Auckland and Wellington, and hours-based touring passes FlexiPass and TravelPass.

About the Role

As a Customer-Facing Superstar at our vibrant InterCity Travel Centre in Auckland CBD, you'll be at the heart of our mission to connect people, places, and experiences across New Zealand.

You'll assist customers in booking memorable journeys, handle enquiries from the public and travel agents, manage complaints, and ensure smooth operations during travel disruptions.

You'll also get hands-on experience with our products, so you know exactly what you're recommending!

Key Responsibilities

Helping customers over the phone and in person with their travel bookings.

Assisting passengers boarding InterCity buses and providing support during delays or disruptions.

Investigating and resolving complaints, including lost property enquiries.

Communicating important service information to the team and customers in a timely manner.

What We're Looking For

A passion for customer service and helping people plan amazing journeys.

A clear, friendly communication style, both spoken and written.

Quick and accurate data entry skills with great attention to detail.

Ability to remain calm and confident in emergency situations.

Flexibility to work on a rostered AM or / and PM shift, including one weekend per roster.

Experience in travel, tourism, or contact centre is a bonus, but not essential!

Full training will be provided, and you will have the opportunity to personally experience the products and services you will be booking for our customers.

Benefits and Culture

We are a family business at heart, with over 600 staff across New Zealand and Australia, and we believe our strength lies in our people.

Ongoing training and opportunities to grow within the team.

Flexible shift rosters for a great work-life balance.

Opportunities to experience our incredible products and services firsthand.

If you're excited about creating memorable experiences for our customers and want to be part of a team that values your passion and energy, we'd love to hear from you!

How to Apply

Send us your cover letter and CV today!

To apply for this role, you MUST be a New Zealand citizen, resident, or already have the right to work in New Zealand.

Additional Information

Your application will include the following questions : Do you have customer service experience?

How many years' experience do you have as a Customer Service Representative?

Do you have data entry experience?

Which of the following statements best describes your right to work in New Zealand?

How would you rate your English language skills?

Which of the following Microsoft Office products are you experienced with?

How much notice are you required to give your current employer?

What\'s your expected hourly rate?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Customer Service Representative

#J-18808-Ljbffr