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Fraud Investigator

Fraud Investigator

ASB BankAuckland, Auckland, New Zealand
4 days ago
Job description

At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future.

Are you passionate about protecting customers and businesses from fraud and scams? ASB is seeking a dedicated Fraud Investigator to join our team.

Mo te tūranga|About the Role :

This role is pivotal in safeguarding ASB and our customers by conducting thorough investigations and ensuring timely resolutions to fraud disputes.

Your key responsibilities include :

  • Investigate and resolve customer fraud disputes promptly and professionally.
  • Conduct comprehensive assessments and reviews to minimize fraud losses to ASB and customers.
  • Provide exceptional service aligned with ASB values, focusing on the customer experience and continuous improvement.
  • Lead by example and provide training to ASB business units and customers as needed.
  • Undertake fraud investigations also across digital and ad hoc workstreams.
  • Conduct interviews with victims, offenders, and witnesses to ensure effective conclusions and compliance with policies and laws.
  • Build and maintain relationships with internal and external stakeholders to support investigations and share industry insights.
  • Offer subject matter expertise on fraud-related matters to internal and external parties.
  • Prepare comprehensive case files and represent ASB in court when required.

Ngā mea kia whai angitū ahau? | What do I need to be successful?

  • Be able to embrace empowerment, trust, and transparency in all interactions
  • Prioritise customer needs and outcomes.
  • Work effectively under pressure and navigate challenging customer interactions.
  • Strong analytical and problem-solving abilities with a keen eye for detail.
  • Excellent oral and written communication skills in a business context.
  • Effective time management and organizational abilities, driven and self-motivated.
  • Prior experience or strong interest in investigative techniques.
  • Understanding of core ASB products and services.
  • Ability to make timely and sound decisions under pressure.
  • Ability to relate effectively to diverse stakeholders and backgrounds.

    • Te mahi ki ASB | Working for ASB

    ASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB.

    We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.

    Join ASB and make a significant impact in combating fraud while upholding our commitment to service excellence. Apply now and be part of a team dedicated to protecting our customers and their assets.

    Me pēhea te tono | How to apply?

    For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online.

    If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!

    To serve a diverse community, we need a diverse organisation. We encourage applicants from all backgrounds who bring unique perspectives and thinking styles that add to the culture and performance of our team.

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    Investigator • Auckland, Auckland, New Zealand